Klaviyo: Product Reviews vs Parlata AI
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 6, 2026 for Klaviyo, Oct 18, 2026 for Parlata AI.
The short answer
- Only Parlata AI lists a free plan. Paid plans start at $25/month for Klaviyo and $29/month for Parlata AI.
- Parlata AI lists 10 features Klaviyo’s listing doesn’t mention, including Custom requests, Customer satisfaction, Data export.
Head to head
- United States
- Australia
- United Kingdom
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · Automate reviews with email and SMS
- · Custom questions
- · Import existing reviews
- · Reward customers with unique coupons
Reviews
- · All free features
- · Review request timing based on delivery
Free
Pro
Growth
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureKlaviyo Reviews collects text, photo, and video reviews with automated email and SMS requests from prebuilt flows. Verified reviews build trust, and AI helps customers write reviews and drafts your replies in your brand voice. Show ratings, summaries, and reviews in on-brand widgets, sync to Google Shopping, and add custom questions.
Typed reviews are work - most customers won't write 200 words. But they'll tap a link and talk for 30 seconds, especially on their phones. Parlata emails the customer after fulfillment with a one-tap recorder. They record, AI transcribes and cleans up the text, you approve in Shopify Admin. Approved reviews show on the product page with both audio and transcript.
- Automate review requests with email and SMS flows
- Showcase top reviews in emails & on your website
- Build segments based on star rating & custom questions
- Reward reviewers with a unique coupon
- Voice review collection in 30 seconds with AI-cleaned transcripts
- Storefront theme block with audio player and transcript on every product page
- Moderation dashboard with bulk approve, public replies, and CSV export
- Bilingual recorder, emails, and prompts in English and Spanish
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Klaviyo |  Parlata AI |
|---|---|---|
| Detected stores | 22,459 | Not published |
| Net store change, 28 days | +262 | 0 |
| Stores added, 28 days | 540 | Not enough data |
| Big-brand share | 13% | Not enough data |
| Top store categories | Apparel & Accessories, Health & Beauty, Home & Garden | Not published |
| Top store countries | United States, Australia, United Kingdom | Not published |
Reviews
| Measure | Klaviyo | Parlata AI |
|---|---|---|
| App Store rating | 4.8 ★ | Not published |
| App Store reviews | 234 | Not published |
| New reviews, 28 days | 3 | Not enough data |
| Reviewers a year or more in | 43% | Not enough data |
Pricing
| Measure | Klaviyo | Parlata AI |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | $25/month(ahead) | $29/month |
| Longest free trial | Not listed | 14 days |
| Plans listed | 2 | 3 |
Listing
| Measure | Klaviyo | Parlata AI |
|---|---|---|
| Shopify category rank | #11(ahead) | #383 |
| Shopify App Charts | #20 on the Shoplist 100 | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Jun 9, 2022 | May 7, 2026 |
| Languages | 6 | 2 |
| Developer | Klaviyo | Parlata AI |
FAQ
Klaviyo and Parlata AI: common questions
- Is Klaviyo or Parlata AI cheaper?
- Only Parlata AI lists a free plan. Paid plans start at $25/month for Klaviyo and $29/month for Parlata AI. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Klaviyo lists 9 the others don’t mention, such as All reviews page, Carousels, Filtering, Media galleries. Parlata AI lists 10 the others don’t mention, such as Custom requests, Customer satisfaction, Data export, Email. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 6, 2026 for Klaviyo, Oct 18, 2026 for Parlata AI; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 6, 2026 for Klaviyo, Oct 18, 2026 for Parlata AI. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.