Kiro : Sales AI ChatBot Agent vs ZYBR: AI Helpdesk & Returns
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 14, 2026 for Kiro, Oct 16, 2026 for ZYBR.
The short answer
- Only Kiro lists a free plan.
- Kiro lists 17 features ZYBR’s listing doesn’t mention, including Agent analytics, AI chatbots, AI summaries.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · Basic AI chat agent
- · Community support
- · Knowledge base (1 file, 5MB total)
- · Mobile chat widget
- · Simple visitor tracking
- · Up to 100 messages per month
Starter
- · AI-powered chat agent (upgraded)
- · Basic personality customization
- · Basic visitor location tracking
- · Email support
- · Everything in Free
- · Knowledge base (3 files, 20MB total)
Plus
- · Advanced AI chat agent
- · Advanced visitor analytics
- · Custom branding & styling
- · Everything in Starter, plus:
- · Full personality & tone customization
- · Knowledge base (15 files, 100MB total)
Scale
- · Advanced analytics & reporting suite
- · Advanced personality & behavior training
- · Custom AI training & fine-tuning
- · Everything in Plus, plus:
- · Knowledge base (50 files, 500MB total)
- · Unlimited language support
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureKiro: AI-powered chatbot & live chat for Shopify. Install in minutes, no coding required. Automate up to 80% of support for products, orders, shipping, returns & FAQs with instant agent handoff. Boost sales and AOV with real-time tracking, tailored recommendations, multilingual 24/7 support, mobile-friendly widgets, analytics & Shopify integration.
Wo bleibt meine Bestellung? Wie schicke ich etwas zurück? ZYBR beantwortet solche Kundenanfragen mit den echten Bestell-, Versand- und Produktdaten aus deinem Shop und liest Fotos, PDFs und Sprachnachrichten mit. E-Mail, WhatsApp, Instagram und Facebook laufen in einem Helpdesk zusammen. Je Thema bestimmst du, was automatisch rausgeht. Im Retourenportal melden Kunden Retouren selbst an und bekommen ihr DHL-Etikett.
- AI chat agent that answers product order shipping and returns questions fast
- Provide round the clock support to customers without hiring staff save the costs
- Track visitor conversations with an easy analytics dashboard and conversion tips
- Customize personality tone and brand voice for consistent customer replies
- Automatisierte & individuelle Beantwortung wiederkehrender Kundenanfragen mit KI
- Automatische Kategorisierung & Priorisierung durch intelligentes KI-Ticketsystem
- Smarte Darstellung von Kunden-, Bestell-, Versanddaten uvm. direkt im Ticket
- Auswertungen zu Kundenanfragen, Themenhäufigkeiten und Service-Mustern
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Kiro |  ZYBR |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Kiro | ZYBR |
|---|---|---|
| App Store rating | Not published | 5.0 ★ |
| App Store reviews | Not published | 10 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
Kiro and ZYBR: common questions
- Is Kiro or ZYBR cheaper?
- Only Kiro lists a free plan. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Kiro lists 17 the others don’t mention, such as Agent analytics, AI chatbots, AI summaries, Behavior tracking. ZYBR lists 8 the others don’t mention, such as Cross-sell, Email, Multi-store, Order tracking. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 14, 2026 for Kiro, Oct 16, 2026 for ZYBR; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 14, 2026 for Kiro, Oct 16, 2026 for ZYBR. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.