Kiliba vs RetentionLab: Reduce Churn
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 14, 2026 for Kiliba, Oct 13, 2026 for RetentionLab.
The short answer
- Only Kiliba lists a free plan.
- Kiliba lists 22 features RetentionLab’s listing doesn’t mention, including Abandoned cart, AI generation, Analytics.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
10K Subcription
12K Subcription
14K Subcription
Starter
- · 14-day free trial
- · Sync up to 2,500 contacts
Launch
- · 7-day free trial
- · Sync up to 10,000 contacts
Grow
- · Sync up to 50,000 contacts
Accelerate
- · Sync up to 100,000 contacts
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureEasily increase your revenue: retain your customers and re-engage inactive ones. The AI-powered customer engagement platform that fully automates email marketing for e-commerce: - Truly automate your customer marketing - AI-driven product recommendations - Let the AI Creator Studio inspire and speed up your email sends - Access best practices in autopilot mode - Integrate your data in just three clicks.
Klaviyo can send anything. It just can't tell you who to send it to, or when. RetentionLab watches your store and finds the customers about to churn, ready to reorder, or due for a cross-sell. You see them on one dashboard, ranked by the revenue actually at stake, then sync the ones you want into Klaviyo as ready-to-use segments. Your existing flows do the sending. Connect it once and it runs on its own.
- AI-based product recommendation
- Automatic emails using AI, available in 7 languages
- Automatic segmentation of your database
- 23 ready-to-use scenarios: abandoned carts, cross-sell, welcome, etc.
- Trigger personalized lifecycle messaging based on customer behavior
- Sync dynamic customer audiences to Klaviyo, Omnisend, and more
- LTV, churn prediction, behavioral cohorts, attribution & audience insights
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Kiliba |  RetentionLab |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Kiliba | RetentionLab |
|---|---|---|
| App Store rating | 4.7 ★ | Not published |
| App Store reviews | 7 | Not published |
| New reviews, 28 days | 0 | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Kiliba | RetentionLab |
|---|---|---|
| Free plan | Yes | Not listed |
| Lowest paid monthly plan | No monthly plan listed | $29.99/month |
| Longest free trial | Not listed | 14 days |
| Plans listed | 4 | 4 |
Listing
| Measure | Kiliba | RetentionLab |
|---|---|---|
| Shopify category rank | #197 | Not enough data |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Dec 23, 2022 | Jun 3, 2026 |
| Languages | 2 | 1 |
| Developer | Kiliba | RetentionLab |
FAQ
Kiliba and RetentionLab: common questions
- Is Kiliba or RetentionLab cheaper?
- Only Kiliba lists a free plan. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Kiliba lists 22 the others don’t mention, such as Abandoned cart, AI generation, Analytics, APIs and webhooks. RetentionLab lists 3 the others don’t mention, such as Product reviews, SMS campaigns, Subscriptions. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 14, 2026 for Kiliba, Oct 13, 2026 for RetentionLab; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 14, 2026 for Kiliba, Oct 13, 2026 for RetentionLab. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.