Key Customer CRM Insights vs Loyal • Customer Segments
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Feb 19, 2026 for Key Customer CRM Insights, Oct 13, 2026 for Loyal • Customer Segments.
The short answer
- Loyal • Customer Segments lists 7 features Key Customer CRM Insights’s listing doesn’t mention, including AI insights, Analytics dashboard, Data export.
Head to head
Analyze customers | Export & run campaigns | Improve retention
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
All Inclusive
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
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- Identifies Most Valuable Customers (those with the highest value orders)
- Identifies Hottest Customers (those with the highest value recent orders)
- Identifies Potential Churn Customers (those likeliest to stop buying from you)
- Customer Segmentation – Segment customers by their loyalty
- Store Analytics – Monitor your customer lifetime value and retention rate
- Automatic Customer Tagging – Directly in Shopify
- Weekly Email Summary – See how your customer base and retention changed weekly
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Key Customer CRM Insights |  Loyal • Customer Segments |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Key Customer CRM Insights | Loyal • Customer Segments |
|---|---|---|
| App Store rating | Not published | 5.0 ★ |
| App Store reviews | Not published | 11 |
| New reviews, 28 days | Not enough data | 0 |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Key Customer CRM Insights | Loyal • Customer Segments |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | No monthly plan listed | $4.99/month |
| Longest free trial | Not listed | 7 days |
| Plans listed | Not published | 1 |
Listing
| Measure | Key Customer CRM Insights | Loyal • Customer Segments |
|---|---|---|
| Shopify category rank | #1184 | #328(ahead) |
| Shopify App Charts | Not on this week’s charts | #16 on Featured by Shopify in Analytics |
| Built for Shopify | No | No |
| Launched | Nov 25, 2022 | Dec 28, 2021 |
| Languages | 1 | 1 |
| Developer | Retaily | Digismoothie |
FAQ
Key Customer CRM Insights and Loyal • Customer Segments: common questions
- What features does each app list that the other doesn’t?
- Loyal • Customer Segments lists 7 the others don’t mention, such as AI insights, Analytics dashboard, Data export, Historical analysis. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Feb 19, 2026 for Key Customer CRM Insights, Oct 13, 2026 for Loyal • Customer Segments; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Feb 19, 2026 for Key Customer CRM Insights, Oct 13, 2026 for Loyal • Customer Segments. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.