Kernvel SupportIQ vs SupportLift
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 7, 2026 for Kernvel SupportIQ, Oct 13, 2026 for SupportLift.
The short answer
- Both list a free plan. Paid plans start at $19/month for Kernvel SupportIQ and $199/month for SupportLift.
- Kernvel SupportIQ lists 19 features SupportLift’s listing doesn’t mention, including Agent analytics, Agent avatar, AI chatbots.
Head to head
Free
- · 25 knowledge articles
- · 50 AI resolutions per month
- · Full action audit trail
- · Grounded answers from your store's real
- · Storefront chat widget
- · Suggested replies
Starter
- · 100 knowledge articles
- · 24-hour email support
- · 250 AI resolutions per month
- · Autonomous actions turn on (guarded)
- · Brand-voice escalation drafts
- · Issues refunds up to $50 on its own
Pro
- · 1,000 AI resolutions per month
- · 500 knowledge articles
- · Dedicated Support
- · Issues refunds up to $150 on its own
- · Multilingual replies
- · Proactive WISMO Inbox drafts
Scale
- · 2,000 knowledge articles
- · 5,000 AI resolutions per month
- · Cross-shop benchmarks (anonymized)
- · Dedicated Support
- · Higher autonomy caps
- · Issues refunds up to $500 on its own
Growth
- · $0.50 per resolution after that
- · Free to install, no monthly fee
- · Thumbs-down resolutions are free
- · Trained on your store, never the web
- · Your first 50 AI resolutions are free
Scale
- · $0.30 per extra resolution
- · 1,000 AI resolutions every cycle
- · Better unit cost as volume grows
- · Priority email response under 12h
- · Same trained agent as Growth
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureAnswer store and order questions using your policies, knowledge and order data. Bring storefront chat and support email into one inbox for your team. Choose suggested replies or allow approved actions within your limits. Verified customers can get help with refunds, cancellations, address changes and reorder drafts when your rules allow it. Hand a conversation to a person and review the action history.
Your shoppers ask the same questions all day: where is my order, can I return this, do you ship here. SupportLift answers them in seconds from your own products, pages and policies, then takes real actions like refunds and order tracking inside the rules you set. You only pay when it actually closes the chat. If it cannot help, it hands off to your team with full context, and that is free.
- The autonomous support agent for store.
- An agent that acts, not just answers. App imports your Shopify policies, etc
- Handles photos — and spots fake ones.
- Voice of Customer + AI quality, automatically
- Handles tracking, returns and product questions for your shoppers, day or night.
- Trained on your own products, policies and pages, never the public internet.
- Refunds, cancels and discounts run inside dollar caps and approvals you set.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Kernvel SupportIQ |  SupportLift |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Kernvel SupportIQ | SupportLift |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Kernvel SupportIQ | SupportLift |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $19/month(ahead) | $199/month |
| Longest free trial | 14 days | Not listed |
| Plans listed | 4 | 2 |
Listing
| Measure | Kernvel SupportIQ | SupportLift |
|---|---|---|
| Shopify category rank | #946 | Not enough data |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Jul 24, 2026 | May 19, 2026 |
| Languages | 1 | 1 |
| Developer | Kernvel Labs | 0a |
FAQ
Kernvel SupportIQ and SupportLift: common questions
- Is Kernvel SupportIQ or SupportLift cheaper?
- Both list a free plan. Paid plans start at $19/month for Kernvel SupportIQ and $199/month for SupportLift. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Kernvel SupportIQ lists 19 the others don’t mention, such as Agent analytics, Agent avatar, AI chatbots, Business hours. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 7, 2026 for Kernvel SupportIQ, Oct 13, 2026 for SupportLift; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 7, 2026 for Kernvel SupportIQ, Oct 13, 2026 for SupportLift. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.