Kernvel SupportIQ vs Statiq Support Agent
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 7, 2026 for Kernvel SupportIQ, Oct 13, 2026 for Statiq Support Agent.
The short answer
- Only Kernvel SupportIQ lists a free plan. Paid plans start at $19/month for Kernvel SupportIQ and $19/month for Statiq Support Agent.
- Kernvel SupportIQ lists 7 features Statiq Support Agent’s listing doesn’t mention, including Business hours, Chat buttons, Color and font.
Head to head
Free
- · 25 knowledge articles
- · 50 AI resolutions per month
- · Full action audit trail
- · Grounded answers from your store's real
- · Storefront chat widget
- · Suggested replies
Starter
- · 100 knowledge articles
- · 24-hour email support
- · 250 AI resolutions per month
- · Autonomous actions turn on (guarded)
- · Brand-voice escalation drafts
- · Issues refunds up to $50 on its own
Pro
- · 1,000 AI resolutions per month
- · 500 knowledge articles
- · Dedicated Support
- · Issues refunds up to $150 on its own
- · Multilingual replies
- · Proactive WISMO Inbox drafts
Scale
- · 2,000 knowledge articles
- · 5,000 AI resolutions per month
- · Cross-shop benchmarks (anonymized)
- · Dedicated Support
- · Higher autonomy caps
- · Issues refunds up to $500 on its own
Pro
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureAnswer store and order questions using your policies, knowledge and order data. Bring storefront chat and support email into one inbox for your team. Choose suggested replies or allow approved actions within your limits. Verified customers can get help with refunds, cancellations, address changes and reorder drafts when your rules allow it. Hand a conversation to a person and review the action history.
Most support questions are the same few: where is my order, is this in stock, what is your return policy. Answering them by hand takes hours every week, and customers who wait often do not come back. Statiq Support Agent answers them for you. It connects to your store data, so replies come from your real orders and products rather than guesswork.
- The autonomous support agent for store.
- An agent that acts, not just answers. App imports your Shopify policies, etc
- Handles photos — and spots fake ones.
- Voice of Customer + AI quality, automatically
- Answers order status questions using live order data from your store
- Looks up product details and availability for accurate answers
- Works around the clock, so customers never wait for business hours
- Installs in minutes with no coding and no theme edits
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Kernvel SupportIQ |  Statiq Support Agent |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Kernvel SupportIQ | Statiq Support Agent |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Kernvel SupportIQ | Statiq Support Agent |
|---|---|---|
| Free plan | Yes | Not listed |
| Lowest paid monthly plan | $19/month | $19/month |
| Longest free trial | 14 days | Not listed |
| Plans listed | 4 | 1 |
Listing
| Measure | Kernvel SupportIQ | Statiq Support Agent |
|---|---|---|
| Shopify category rank | #946(ahead) | #975 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Jul 24, 2026 | Jul 31, 2026 |
| Languages | 1 | 1 |
| Developer | Kernvel Labs | Statiq Labs |
FAQ
Kernvel SupportIQ and Statiq Support Agent: common questions
- Is Kernvel SupportIQ or Statiq Support Agent cheaper?
- Only Kernvel SupportIQ lists a free plan. Paid plans start at $19/month for Kernvel SupportIQ and $19/month for Statiq Support Agent. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Kernvel SupportIQ lists 7 the others don’t mention, such as Business hours, Chat buttons, Color and font, Greetings. Statiq Support Agent lists 5 the others don’t mention, such as Cart recovery, Chat window, COD verification, FAQs. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 7, 2026 for Kernvel SupportIQ, Oct 13, 2026 for Statiq Support Agent; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 7, 2026 for Kernvel SupportIQ, Oct 13, 2026 for Statiq Support Agent. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.