Kernvel ReturnsIQ vs ReturnsX
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 2, 2026 for Kernvel ReturnsIQ, Mar 1, 2026 for ReturnsX.
The short answer
- Only Kernvel ReturnsIQ lists a free plan.
- Kernvel ReturnsIQ lists 17 features ReturnsX’s listing doesn’t mention, including Automated approvals, Automated refunds, Custom branding.
Head to head
free
- · 1 manual approval policy
- · 10 returns per month
- · 7-day return window
- · Analytical dashboard
- · Basic email notifications
- · Customer return portal
Starter
- · 100 returns per month
- · Audit-grade return log
- · Carrier label generation (Shippo, EPost)
- · Dynamic return windows (VIPs get longer)
- · Full AI fraud scoring
- · Live chat support
Growth
- · 500 returns per month
- · Buyer-remorse intervention
- · Disposition decision agent
- · Photo-based return path
- · Policy AI translator (English → JSON)
- · Pre-fulfillment return-risk scoring
Scale
- · 100 approval policies
- · AI-priority fraud scoring
- · API access
- · Cross-app intelligence
- · Pre-purchase fit prediction
- · Realtime AI insights
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureCut return fraud before it costs you. ReturnsIQ scores every return request in real time, verifies customer photos for authenticity, predicts which orders will be returned before they ship, and picks the outcome — refund, store credit, or exchange — automatically. Auto-approve clean returns, hard-block known fraud, and surface borderline cases to your queue with the full breakdown.
Cash on Delivery (COD) stores lose profits to impulse orders and failed deliveries. ReturnsX adds behavior-based risk scoring powered by encrypted cross-merchant intelligence. Identify repeat high-return customers at order confirmation, see risk insights directly inside your Shopify orders page, and make smarter fulfillment decisions.
- Generate return labels, automate updates, and get deeper return insights
- Real-time fraud scoring on every return.
- AI photo authenticity, AI decision engine, gift card and much more
- Predictive return-risk at purchase, Visual policy builder
- Spot risky customers using shared COD/return intelligence across merchants
- Customer risk insights directly inside your Shopify orders page.
- Tag orders by customer risk to prioritize trusted buyers first
- Customizable rules to flag customers based on your own criteria
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Kernvel ReturnsIQ |  ReturnsX |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Kernvel ReturnsIQ | ReturnsX |
|---|---|---|
| App Store rating | Not published | 5.0 ★ |
| App Store reviews | Not published | 1 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Kernvel ReturnsIQ | ReturnsX |
|---|---|---|
| Free plan | Yes | Not listed |
| Lowest paid monthly plan | $17/month | No monthly plan listed |
| Longest free trial | 14 days | Not listed |
| Plans listed | 4 | Not published |
Listing
| Measure | Kernvel ReturnsIQ | ReturnsX |
|---|---|---|
| Shopify category rank | #251 | Not enough data |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Jun 9, 2026 | Nov 27, 2025 |
| Languages | 1 | 1 |
| Developer | Kernvel Labs | ReturnCheck |
FAQ
Kernvel ReturnsIQ and ReturnsX: common questions
- Is Kernvel ReturnsIQ or ReturnsX cheaper?
- Only Kernvel ReturnsIQ lists a free plan. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Kernvel ReturnsIQ lists 17 the others don’t mention, such as Automated approvals, Automated refunds, Custom branding, Custom policies. ReturnsX lists 1 the others don’t mention, such as Customer blocklists. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 2, 2026 for Kernvel ReturnsIQ, Mar 1, 2026 for ReturnsX; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 2, 2026 for Kernvel ReturnsIQ, Mar 1, 2026 for ReturnsX. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.