Kernvel ReturnsIQ vs Returninja – Return Prevention
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 2, 2026 for Kernvel ReturnsIQ, Oct 14, 2026 for Returninja.
The short answer
- Only Kernvel ReturnsIQ lists a free plan. Paid plans start at $17/month for Kernvel ReturnsIQ and $29/month for Returninja.
- Kernvel ReturnsIQ lists 19 features Returninja’s listing doesn’t mention, including Automated approvals, Automated refunds, Custom branding.
Head to head
free
- · 1 manual approval policy
- · 10 returns per month
- · 7-day return window
- · Analytical dashboard
- · Basic email notifications
- · Customer return portal
Starter
- · 100 returns per month
- · Audit-grade return log
- · Carrier label generation (Shippo, EPost)
- · Dynamic return windows (VIPs get longer)
- · Full AI fraud scoring
- · Live chat support
Growth
- · 500 returns per month
- · Buyer-remorse intervention
- · Disposition decision agent
- · Photo-based return path
- · Policy AI translator (English → JSON)
- · Pre-fulfillment return-risk scoring
Scale
- · 100 approval policies
- · AI-priority fraud scoring
- · API access
- · Cross-app intelligence
- · Pre-purchase fit prediction
- · Realtime AI insights
Starter
- · 14 days free trial, no card needed
- · Basic analytics
- · Basic return‑risk scoring
- · Email support
- · Up to 1,000 orders/month
Growth
- · 14 days free trial, no card needed
- · A/B testing
- · Advanced analytics & insights
- · Advanced scoring and guidance
- · Configurable risk weights
- · Priority email support
Pro
- · 14 days free trial, no card needed
- · A/B testing
- · API access
- · Advanced analytics & insights
- · Advanced scoring and guidance
- · Configurable risk weights
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureCut return fraud before it costs you. ReturnsIQ scores every return request in real time, verifies customer photos for authenticity, predicts which orders will be returned before they ship, and picks the outcome — refund, store credit, or exchange — automatically. Auto-approve clean returns, hard-block known fraud, and surface borderline cases to your queue with the full breakdown.
Returninja helps reduce preventable returns by flagging high-risk orders before fulfillment. It evaluates order behavior and product signals to detect return risk early. When risk is found, customers receive subtle, on-brand guidance to confirm their choice. Merchants get clear visibility into flagged orders, outcomes, and full control over signals, categories, and thresholds.
- Generate return labels, automate updates, and get deeper return insights
- Real-time fraud scoring on every return.
- AI photo authenticity, AI decision engine, gift card and much more
- Predictive return-risk at purchase, Visual policy builder
- Real-time return risk scores on every order
- Subtle shopper messages prevent size/fit mistakes that cause returns
- Clear logs and dashboards for flagged orders and results
- Configurable rules by category, thresholds, and signals
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Kernvel ReturnsIQ |  Returninja |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Kernvel ReturnsIQ | Returninja |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Kernvel ReturnsIQ | Returninja |
|---|---|---|
| Free plan | Yes | Not listed |
| Lowest paid monthly plan | $17/month(ahead) | $29/month |
| Longest free trial | 14 days | Not listed |
| Plans listed | 4 | 3 |
Listing
| Measure | Kernvel ReturnsIQ | Returninja |
|---|---|---|
| Shopify category rank | #251(ahead) | #264 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Jun 9, 2026 | Dec 5, 2025 |
| Languages | 1 | 1 |
| Developer | Kernvel Labs | Expand Technologies SRL |
FAQ
Kernvel ReturnsIQ and Returninja: common questions
- Is Kernvel ReturnsIQ or Returninja cheaper?
- Only Kernvel ReturnsIQ lists a free plan. Paid plans start at $17/month for Kernvel ReturnsIQ and $29/month for Returninja. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Kernvel ReturnsIQ lists 19 the others don’t mention, such as Automated approvals, Automated refunds, Custom branding, Custom policies. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 2, 2026 for Kernvel ReturnsIQ, Oct 14, 2026 for Returninja; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 2, 2026 for Kernvel ReturnsIQ, Oct 14, 2026 for Returninja. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.