KeepIt vs Rich Returns & Exchanges
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for KeepIt, Nov 8, 2026 for Rich Returns & Exchanges.
The short answer
- On the Shopify App Store: KeepIt 5.0 from 1 reviews and Rich Returns & Exchanges 4.8 from 82 reviews.
- Rich Returns & Exchanges lists 11 features KeepIt’s listing doesn’t mention, including Automated approvals, Automated refunds, Custom branding.
Head to head
- United Kingdom
- Italy
- Switzerland
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Basic
- · 3% fee for 100-1000, 2% fee for >1000
- · 4% fee if store has <100 returns/month
- · Commission on monthly returns volume
- · Install free
Standard
- · 10 monthly returns ($1 per extra return)
- · Automated Prepaid Return Labels
- · Branded Returns Portal
- · Custom Return Reasons
- · Customer Notifications
Pro
- · 50 monthly returns $0.75 per extra
- · All Standard Features
- · Analytics
- · CSV Export
- · Multi-Language Portal
- · ResolutionHub
Premium
- · 100 monthly returns $0.5 per extra
- · Advanced Rules (10 included)
- · All Pro Features
- · Auto-Refunds
- · Automatic Exchanges
- · Reports & Trends
Enterprise Plus
- · 500+ monthly returns (scalable)
- · API Access
- · All Premium Features
- · Auto-Tracking
- · Custom Domain
- · International Labels
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureKeepIt transforms costly returns into retained revenue. When customers request a return, they are offered the option to keep the product with store credit or a partial refund. This reduces return rates, eliminates return shipping hassles, and increases profit instantly.
Automated rules handle return approvals, eligibility windows, and refund types. Prepaid labels from 50+ carriers: UPS, USPS, Shippo, EasyPost, ShipStation, Canada Post. Exchange-first design: offer swaps or store credit before issuing refunds. Boost your revenue retention rate, reduce service times, enhance customer satisfaction, and optimise your operations.
- Offer partial refunds or store credit so customers keep the product
- Branded self-service return portal customers can access without login
- Custom refund rules with configurable percentages for each offer type
- Self-service, custom-branded return portal to reduce return processing time
- Automate shipping return labels to make the entire process smooth for customers
- Set up automated rules to accommodate your return policy and exchange terms
- Keep your customers updated and happy with automated email notifications
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  KeepIt |  Rich Returns & Exchanges |
|---|---|---|
| Detected stores | Not published | 5 |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Apparel & Accessories, Baby & Toddler, Health & Beauty |
| Top store countries | Not published | United Kingdom, Italy, Switzerland |
Reviews
| Measure | KeepIt | Rich Returns & Exchanges |
|---|---|---|
| App Store rating | 5.0 ★(ahead) | 4.8 ★ |
| App Store reviews | 1 | 82(ahead) |
| New reviews, 28 days | Not enough data | 1 |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | KeepIt | Rich Returns & Exchanges |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | No monthly plan listed | $19/month |
| Longest free trial | Not listed | 30 days |
| Plans listed | 1 | 4 |
Listing
| Measure | KeepIt | Rich Returns & Exchanges |
|---|---|---|
| Shopify category rank | #119 | #73(ahead) |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | May 25, 2026 | Jan 23, 2019 |
| Languages | 1 | 1 |
| Developer | KeepIt | Apex Apps |
FAQ
KeepIt and Rich Returns & Exchanges: common questions
- Which has better reviews, KeepIt or Rich Returns & Exchanges?
- On the Shopify App Store: KeepIt 5.0 from 1 reviews and Rich Returns & Exchanges 4.8 from 82 reviews.
- What features does each app list that the other doesn’t?
- Rich Returns & Exchanges lists 11 the others don’t mention, such as Automated approvals, Automated refunds, Custom branding, Custom policies. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for KeepIt, Nov 8, 2026 for Rich Returns & Exchanges; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for KeepIt, Nov 8, 2026 for Rich Returns & Exchanges. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.