Keeping ‑ Helpdesk for Gmail vs Replyco ‑ eCommerce Helpdesk
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026.
The short answer
- On the Shopify App Store: Keeping 5.0 from 1 reviews and Replyco 4.3 from 12 reviews.
- Paid plans start at $33/month for Keeping and $45/month for Replyco.
- Replyco lists 9 features Keeping’s listing doesn’t mention, including AI summaries, Contact form, Email.
Head to head
The customer support helpdesk that integrates with Gmail
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Plus
- · 2 Workflows
- · 3 Support Agents Included
- · 5 Shared Mailboxes
- · No Branding
- · Unlimited support tickets
Unlimited
- · 3 Support Agents Included
- · No Branding
- · Unlimited Shared Mailboxes
- · Unlimited Workflows
- · Unlimited support tickets
L
- · +More
- · Industry-leading helpdesk
- · The price is specified per user
- · Unlimited integrations
- · Unlimited tickets messages
- · Users: 8-15
M
- · +More
- · Industry-leading helpdesk
- · The price is specified per user
- · Unlimited integrations
- · Unlimited tickets messages
- · Users: 4-7
S
- · +More
- · Industry-leading helpdesk
- · The price is specified per user
- · Unlimited integrations
- · Unlimited tickets messages
- · Users: 1-3
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureKeeping turns your team's Gmail into a fully featured help desk. Manage your customer support email from right inside your Gmail. It’s the ideal solution for eCommerce teams of all sizes to deliver better customer support without having to use an external help desk. When a support request arrives in your shared inbox, Keeping converts it into a support ticket and syncs it with your entire team.
With Replyco, you can easily manage all your customer questions, from all selling and social media channels, in one intuitive inbox. What's more - all conversations come with a 360-degree customer view including order details and previous purchase history, making a job of responding to them much easier and hassle-free.
- See your customer's order information right inside Gmail.
- Sync your support account to your personal or work Gmail.
- Advanced reports measure response time, ticket volume, and agent performance.
- Connect to all major selling channels and social media platforms.
- View and reply to all messages from one place.
- Access important customer and order data when viewing a message.
- Automate message management with auto-assign, auto-responders and more.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Keeping |  Replyco |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Keeping | Replyco |
|---|---|---|
| App Store rating | 5.0 ★(ahead) | 4.3 ★ |
| App Store reviews | 1 | 12(ahead) |
| New reviews, 28 days | 0 | 0 |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
Keeping and Replyco: common questions
- Is Keeping or Replyco cheaper?
- Paid plans start at $33/month for Keeping and $45/month for Replyco. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, Keeping or Replyco?
- On the Shopify App Store: Keeping 5.0 from 1 reviews and Replyco 4.3 from 12 reviews.
- What features does each app list that the other doesn’t?
- Keeping lists 1 the others don’t mention, such as Feedback surveys. Replyco lists 9 the others don’t mention, such as AI summaries, Contact form, Email, Escalation. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.