KaratCare: Jewelry Repairs vs RepairDesk
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 14, 2026 for KaratCare, Nov 2, 2026 for RepairDesk.
The short answer
- Paid plans start at $49/month for KaratCare and $19/month for RepairDesk.
- KaratCare lists 4 features RepairDesk’s listing doesn’t mention, including Claims portal, Email notifications, Extended warranty.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Starter
- · Automated RMA number generation
- · Branded customer repair portal
- · Customer history & lookup
- · Email status notifications
- · Photo documentation (up to 3)
- · Shipping label generation
Professional
- · Custom email templates
- · Custom pipeline stages
- · Everything in Starter, plus:
- · Multi-item repair orders
- · Profitability & revenue reports
- · SMS notifications
Elite
- · Everything in Professional, plus:
- · Jeweler assignment & job routing
- · Priority support
- · Shopify POS repair extension
- · Unlimited integrations
- · Unlimited repairs & photos
Starter
- · 1 technician
- · Customer tracking portal
- · Email notifications
- · PDF receipts & quotes
- · Photo documentation
- · Quote management
Professional
- · Email and up to 500 SMS per month
- · Parts tracking
- · Priority written support
- · Reporting & analytics
- · Unlimited active tickets
- · Unlimited technicians
Business
- · API access
- · Customer intake form
- · Everything in Professional
- · Top-priority written support
- · Warranty tracking
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureKaratCare is a complete repair management system built for jewelers. Replace spreadsheets, manual follow-ups, and scattered notes with one streamlined workflow inside Shopify. Customers submit repairs through a branded portal, while each job moves through a customizable pipeline with automatic email and SMS updates.
RepairDesk is repair management software for jewelers, watchmakers and any shop with a repair counter: power tools, bikes, cameras, small appliances and more. Book a repair in from Shopify Admin or the New Repair tile in Shopify POS, with photos and trade fields such as metal and stone, or brand, model and serial. Send quotes for online approval, take deposits and balances, and text or email customers at each stage.
- Branded repair portal with real-time status tracking
- Custom repair workflow with automated email and SMS updates
- Quotes and invoices linked directly to Shopify orders
- Shipping label generation for seamless repair logistics
- Ticket management — track every repair from intake to pickup in one place
- Customer updates — automatic email & SMS alerts + a self-serve tracking page
- Quotes & payments — online quote approval, deposits, payments, photo records
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  KaratCare |  RepairDesk |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | KaratCare | RepairDesk |
|---|---|---|
| App Store rating | Not published | 3.0 ★ |
| App Store reviews | Not published | 2 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | KaratCare | RepairDesk |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | $49/month | $19/month(ahead) |
| Longest free trial | 14 days | 14 days |
| Plans listed | 3 | 3 |
Listing
| Measure | KaratCare | RepairDesk |
|---|---|---|
| Shopify category rank | #66 | #119 |
| Shopify App Charts | Not on this week’s charts | #9 on Pricing moves in Workflow automation |
| Built for Shopify | No | No |
| Launched | May 19, 2026 | Jun 30, 2026 |
| Languages | 1 | 1 |
| Developer | Jewelers Apps | JMS Dev Lab |
FAQ
KaratCare and RepairDesk: common questions
- Is KaratCare or RepairDesk cheaper?
- Paid plans start at $49/month for KaratCare and $19/month for RepairDesk. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- KaratCare lists 4 the others don’t mention, such as Claims portal, Email notifications, Extended warranty, Tracking. RepairDesk lists 2 the others don’t mention, such as Email responses, Order processing. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 14, 2026 for KaratCare, Nov 2, 2026 for RepairDesk; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 14, 2026 for KaratCare, Nov 2, 2026 for RepairDesk. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.