Kandid AI Chatbot & Live Chat vs Nova Video Chatbot
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 11, 2026 for Kandid AI Chatbot & Live Chat, Nov 10, 2026 for Nova Video Chatbot.
The short answer
- Only Nova Video Chatbot lists a free plan. Paid plans start at $19/month for Kandid AI Chatbot & Live Chat and $29/month for Nova Video Chatbot.
- Kandid AI Chatbot & Live Chat lists 36 features Nova Video Chatbot’s listing doesn’t mention, including A/B testing, Agent avatar, AI chatbots.
Head to head
- India
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Pay-as-you-Grow
- · 1000 free visitors a month
- · AI Sales skills
- · Chat support
- · Self-serve onboarding
- · Up to 100 products
Starter plan
- · AI Sales skills
- · AI product recommendations
- · AI training
- · Custom branding
- · Email support
- · Up to 10K visitors/mo
Basic Plan
- · AI Sales skills
- · AI product recommendations
- · AI training
- · Chat support
- · Custom branding
- · Up to 25K visitors/mo
Standard Plan
- · AI Product recommendations
- · AI Sales skills
- · AI training
- · Chat support
- · Custom branding
- · Unlimited products
Starter
- · 1 Language
- · Canvas Flow Builder
- · Up to 3 Published Steps
- · Video Chat Widget
Growth
- · Basic Analytics
- · Display Rules
- · Everything in Free
- · Priority Support
- · Unlimited Published Steps
- · Widget Styling
Scale
- · Advanced Analytics
- · Dedicated 24x7 Support
- · Everything in Growth
- · JSON Import & Export
- · Up to 3 Languages
- · Version History
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureKandid uses your product catalog and store content to answer questions and suggest relevant products. Configure cart actions, order lookup and human handoff to match your store. Customize the chat widget to fit your brand, keep its knowledge up to date and review customer conversations in your dashboard.
Nova brings your storefront to life with an interactive video chatbot widget. Instead of static text, guide your visitors with real video responses, automated answers to frequently asked questions, and tailored recommendations. Customers can tap interactive response buttons to navigate personalized video paths and discover relevant products.
- AI assistant trained on your store data, blogs, FAQs, and custom content
- Instant product recommendations and support for order-related queries
- Conversion tracking and conversation analytics in an easy-to-use dashboard
- Edit bot knowledge, products, or announcements anytime via the dashboard
- Interactive video responses that answer customer questions 24/7.
- Shoppable product cards with direct add-to-cart inside the video player.
- Customizable widget design and video library to match your brand identity.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Kandid AI Chatbot & Live Chat | |
|---|---|---|
| Detected stores | 28 | Not published |
| Net store change, 28 days | +1 | 0 |
| Stores added, 28 days | 1 | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Health & Beauty, Apparel & Accessories, Home & Garden | Not published |
| Top store countries | India | Not published |
Reviews
| Measure | Kandid AI Chatbot & Live Chat | |
|---|---|---|
| App Store rating | 5.0 ★ | Not published |
| App Store reviews | 11 | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Kandid AI Chatbot & Live Chat | |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | $19/month(ahead) | $29/month |
| Longest free trial | 7 days | 7 days |
| Plans listed | 4 | 3 |
Listing
| Measure | Kandid AI Chatbot & Live Chat | |
|---|---|---|
| Shopify category rank | #126 | Not enough data |
| Shopify App Charts | #13 on Rookies in Chat | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Jun 25, 2025 | Nov 10, 2026 |
| Languages | 1 | 1 |
| Developer | Kandid | Unscripted |
FAQ
Kandid AI Chatbot & Live Chat and Nova Video Chatbot: common questions
- Is Kandid AI Chatbot & Live Chat or Nova Video Chatbot cheaper?
- Only Nova Video Chatbot lists a free plan. Paid plans start at $19/month for Kandid AI Chatbot & Live Chat and $29/month for Nova Video Chatbot. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Kandid AI Chatbot & Live Chat lists 36 the others don’t mention, such as A/B testing, Agent avatar, AI chatbots, AI recommendations. Nova Video Chatbot lists 12 the others don’t mention, such as Add to cart, Analytics, Checkout, Custom URL. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 11, 2026 for Kandid AI Chatbot & Live Chat, Nov 10, 2026 for Nova Video Chatbot; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 11, 2026 for Kandid AI Chatbot & Live Chat, Nov 10, 2026 for Nova Video Chatbot. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.