Kandid AI Chatbot & Live Chat vs Kiivoo – KI‑Verkaufsberater
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 9, 2026 for Kandid AI Chatbot & Live Chat, Nov 3, 2026 for Kiivoo.
The short answer
- Paid plans start at $19/month for Kandid AI Chatbot & Live Chat and $15/month for Kiivoo.
- Kandid AI Chatbot & Live Chat lists 13 features Kiivoo’s listing doesn’t mention, including A/B testing, Cart recovery, Chat assignment.
Head to head
- India
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Pay-as-you-Grow
- · 1000 free visitors a month
- · AI Sales skills
- · Chat support
- · Self-serve onboarding
- · Up to 100 products
Starter plan
- · AI Sales skills
- · AI product recommendations
- · AI training
- · Custom branding
- · Email support
- · Up to 10K visitors/mo
Basic Plan
- · AI Sales skills
- · AI product recommendations
- · AI training
- · Chat support
- · Custom branding
- · Up to 25K visitors/mo
Standard Plan
- · AI Product recommendations
- · AI Sales skills
- · AI training
- · Chat support
- · Custom branding
- · Unlimited products
Starter
- · Aktiver Warenkorb-Aufbau
- · Bestellstatus & Service im Chat
- · Cross-Selling & „häufig gekauft"
- · DSGVO-konform, Server in Deutschland
- · KI-Verkaufsberater im Chat
- · Kundeninsights „Was fragen Ihre Kunden?"
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureKandid uses your product catalog and store content to answer questions and suggest relevant products. Configure cart actions, order lookup and human handoff to match your store. Customize the chat widget to fit your brand, keep its knowledge up to date and review customer conversations in your dashboard.
Viele Kunden brechen den Kauf ab, weil sie das passende Produkt nicht finden oder Fragen offen bleiben. Kiivoo schließt diese Lücke mit einem KI-Berater, der als Chat in deinem Shop arbeitet. Er versteht das Anliegen, beantwortet Fragen zu deinen Produkten und empfiehlt passende Artikel aus deinem Sortiment. Die Empfehlungen beruhen auf deinem aktuellen Katalog, sodass nur verfügbare Artikel genannt werden.
- AI assistant trained on your store data, blogs, FAQs, and custom content
- Instant product recommendations and support for order-related queries
- Conversion tracking and conversation analytics in an easy-to-use dashboard
- Edit bot knowledge, products, or announcements anytime via the dashboard
- KI-Berater beantwortet Produktfragen deiner Kunden rund um die Uhr im Chat
- Empfiehlt passende Produkte und sinnvolle Ergänzungen aus deinem Sortiment
- Empfohlene Artikel landen mit einem Klick im Warenkorb
- Empfiehlt nur Produkte, die aktuell verfügbar sind
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Kandid AI Chatbot & Live Chat | |
|---|---|---|
| Detected stores | 26 | Not published |
| Net store change, 28 days | +1 | 0 |
| Stores added, 28 days | 1 | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Health & Beauty, Apparel & Accessories, Food, Beverages & Tobacco | Not published |
| Top store countries | India | Not published |
Reviews
| Measure | Kandid AI Chatbot & Live Chat | |
|---|---|---|
| App Store rating | 5.0 ★ | Not published |
| App Store reviews | 11 | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Kandid AI Chatbot & Live Chat | |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | $19/month | $15/month(ahead) |
| Longest free trial | 7 days | 14 days |
| Plans listed | 4 | 1 |
Listing
| Measure | Kandid AI Chatbot & Live Chat | |
|---|---|---|
| Shopify category rank | #126 | Not enough data |
| Shopify App Charts | #13 on Rookies in Chat | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Jun 25, 2025 | Jul 27, 2026 |
| Languages | 1 | 2 |
| Developer | Kandid | 54° north solutions GmbH |
FAQ
Kandid AI Chatbot & Live Chat and Kiivoo: common questions
- Is Kandid AI Chatbot & Live Chat or Kiivoo cheaper?
- Paid plans start at $19/month for Kandid AI Chatbot & Live Chat and $15/month for Kiivoo. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Kandid AI Chatbot & Live Chat lists 13 the others don’t mention, such as A/B testing, Cart recovery, Chat assignment, Chat buttons. Kiivoo lists 4 the others don’t mention, such as Checkout upsell, Custom rules, Encryption, Optimization suggestions. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 9, 2026 for Kandid AI Chatbot & Live Chat, Nov 3, 2026 for Kiivoo; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 9, 2026 for Kandid AI Chatbot & Live Chat, Nov 3, 2026 for Kiivoo. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.