Kamli: AI chatbot + Live Chat vs Navi
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026.
The short answer
- Paid plans start at $19.99/month for Kamli and $115/month for Navi.
- Kamli lists 14 features Navi’s listing doesn’t mention, including Agent avatar, Behavior tracking, Business hours.
Head to head
Basic
- · 250K AI tokens included monthly
- · 500 AI chatbot conversations per month
- · Author up to 50 custom FAQs
- · Fully branded storefront chat widget
- · Human Live Chat Conversation Inbox
- · Priority email support
Professional
- · 1.5M AI tokens included monthly
- · 2K AI chatbot conversations per month
- · Author up to 200 custom FAQs
- · Fully branded storefront chat widget
- · Human Live Chat Conversation Inbox
- · Priority email support
Enterprise
- · 10K AI chatbot conversations per month
- · 5M AI tokens included monthly
- · Author up to 1k custom FAQs
- · Fully branded storefront chat widget
- · Human Live Chat Conversation Inbox
- · Priority email support
Discovery
- · 300 conversations / month
- · AI sales, orders & support assistant
- · Analytics dashboard
- · Custom knowledge base
- · Email support
Starter
- · 800 conversations / month
- · Brand voice & custom instructions
- · Everything in Discovery
- · Priority email support
Pro
- · 1,500 conversations / month
- · Everything in Starter
- · Guided onboarding
Scale
- · 3,000 conversations / month
- · Dedicated account manager
- · Everything in Pro
- · Monthly performance review
- · Tailored onboarding
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureAI chatbot, live chat solution for Shopify stores. Deliver 24/7 customer support and customer service with AI-powered conversations, FAQ automation, order tracking, helpdesk management, ticket automation, and help center support.
Navi is an AI assistant that lives in your store chat and works around the clock. It recommends the right products and guides shoppers to checkout, looks up orders and tracking, and resolves support questions, all in your brand’s voice. Navi auto-detects visitor’s language and replies natively, and answers only from your real content: your policies, FAQs and product docs. No scripts to build, no flows to maintain.
- 24/7 AI chat assistant trained on your products, FAQs and policies
- Embedded FAQ accordion block for product, collection and home pages
- Live merchant inbox with one-click human handover and chat history
- Replies in your brand voice across 25+ languages
- Conseille vos visiteurs, compare vos produits et prépare un panier checkout.
- Authentifie le client par OTP email et lui donne le statut de sa commande.
- Traite les demandes SAV à partir de vos pages d'aide, retours et garanties.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Kamli |  Navi |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Kamli | Navi |
|---|---|---|
| App Store rating | 5.0 ★ | Not published |
| App Store reviews | 1 | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
Kamli and Navi: common questions
- Is Kamli or Navi cheaper?
- Paid plans start at $19.99/month for Kamli and $115/month for Navi. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Kamli lists 14 the others don’t mention, such as Agent avatar, Behavior tracking, Business hours, Chat assignment. Navi lists 2 the others don’t mention, such as Cart recovery, Review requests. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.