Kai vs ShopGenie: AI Search & Support
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 14, 2026 for Kai, Nov 7, 2026 for ShopGenie.
The short answer
- Both list a free plan. Paid plans start at $19/month for Kai and $19/month for ShopGenie.
- Kai lists 5 features ShopGenie’s listing doesn’t mention, including Instant search, Multi-filter, Multi-language.
Head to head
Free
- · 300 messages or 30 days, whichever first
- · Up to 100 searchable products
Starter
- · 1,500 chat messages per month
- · No overage charges
- · Up to 1,000 searchable products
Growth
- · 3,500 chat messages per month
- · No overage charges
- · Up to 3,000 searchable products
Pro
- · 5,000 chat messages per month
- · No overage charges
- · Up to 10,000 searchable products
Free
- · 100 conversations per month
- · 7-day analytics history
- · AI-powered conversational product search
- · Basic search analytics dashboard
- · Sync your full product catalog
- · Works automatically — no setup required
Basic
- · 14-day analytics history
- · 5% grace buffer to avoid interruptions
- · 500 conversations per month
- · Reliable AI responses
- · Remove ShopGenie branding
- · Sync your full product catalog
Pro
- · 2,000 conversations per month
- · 30-day analytics history
- · 5% grace buffer
- · Advanced & failed search analytics
- · Faster AI response processing
- · Remove ShopGenie branding
Advanced
- · 5% grace buffer
- · 6,000 conversations per month
- · 90-day analytics history
- · Full failed search visibility
- · Highest priority AI processing
- · Remove ShopGenie branding
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureKai adds a chat bubble to your storefront where shoppers ask for products in their own words, like "wireless headphones under $50" or "a black dumbbell set". Every answer comes from your synced product data: real titles, prices, variants and stock. If you don't carry something, Kai says so instead of making it up, and suggests close items you do stock. There is nothing to train or write.
ShopGenie adds an AI chat assistant that helps shoppers find products in natural language — no exact keywords needed. They pick in-stock variants and quantity and add to cart without leaving the chat. They can also track orders and get answers on shipping, returns, and store policies on their own.
- Finds products from natural-language questions, typos, and specs
- Filters by price, brand, category, and stock in plain language
- Always reflects your live catalog - no manual re-indexing
- Turn shopper questions into instant product matches.
- Answer shopper questions and recommend products automatically, 24/7.
- See what shoppers want but can’t find with intent analytics
- Install once and sync your entire catalog automatically.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Kai |  ShopGenie |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Kai | ShopGenie |
|---|---|---|
| App Store rating | Not published | 5.0 ★ |
| App Store reviews | Not published | 3 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
Kai and ShopGenie: common questions
- Is Kai or ShopGenie cheaper?
- Both list a free plan. Paid plans start at $19/month for Kai and $19/month for ShopGenie. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Kai lists 5 the others don’t mention, such as Instant search, Multi-filter, Multi-language, Product boosts. ShopGenie lists 3 the others don’t mention, such as Product recommendations, Search queries, Typo tolerance. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 14, 2026 for Kai, Nov 7, 2026 for ShopGenie; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 14, 2026 for Kai, Nov 7, 2026 for ShopGenie. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.