IssueHub vs StorePilot – AI Customer Suppo
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 14, 2026 for IssueHub, Oct 13, 2026 for StorePilot.
The short answer
- Both list a free plan. Paid plans start at $9.99/month for IssueHub and $19/month for StorePilot.
- IssueHub lists 4 features StorePilot’s listing doesn’t mention, including Analytics, Escalation, Feedback surveys.
Head to head
Free
- · 4-week Media Retention
- · Admin Issue Dashboard
- · Custom Issue Categories
- · Developer Console Log Capture
- · Floating Storefront Widget
- · Standard Customization
basic
- · 100 monthly submissions
- · 12-week Media Retention
- · Custom Form Fields upto 3 text fields
- · Data Export (CSV/JSON)
- · Developer Console Log Capture
- · Floating Storefront Widget
growth
- · Data Export (CSV/JSON)
- · Developer Console Log Capture
- · Global Widget Positioning
- · Media Retention
- · Priority Merchant Support
- · Unlimited screen recordings
Free
- · 50 AI replies per month
- · AI auto-answers & email handoff
- · Storefront AI chat widget & inbox
Starter
- · 1,000 AI replies per month
- · Everything in Free
- · Live Agent, Knowledge Base & Product AI
Growth
- · 5,000 AI replies per month
- · Everything in Starter
- · Inventory & competitor intelligence
Pro
- · 20,000 AI replies per month
- · AI Image Studio & Business Advisor
- · Everything in Growth
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureIssueHub Widget helps merchants catch problems on their store before they affect conversions. Customers can report issues directly from a small on page widget, and the app uses AI to categorize and summarize the problem for the merchant. You also get real time alerts, a visual log of all reported issues, and easy tools to resolve or mark them as fixed.
StorePilotAI is built for Shopify merchants who want a practical support workspace inside Shopify Admin. Merchants can add a storefront chat widget, publish common support questions, review unanswered shopper questions, and manage conversations from a clean embedded dashboard. The app currently syncs product, collection, location, and inventory data.
- Smart Issue Detection via small widget.
- Receive instant update inside the app when a new issue is submitted.
- See every issue in a simple dashboard with page URLs, status control to track.
- Storefront chat widget: Add a Shopify theme app extension.
- Curated support questions
- AI-assisted replies
- Support inbox
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  IssueHub |  StorePilot |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | IssueHub | StorePilot |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | IssueHub | StorePilot |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $9.99/month(ahead) | $19/month |
| Longest free trial | 14 days | 90 days |
| Plans listed | 3 | 4 |
Listing
| Measure | IssueHub | StorePilot |
|---|---|---|
| Shopify category rank | #176(ahead) | #222 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | May 7, 2026 | Jun 29, 2026 |
| Languages | 1 | 1 |
| Developer | Komet Air | SRSOFT |
FAQ
IssueHub and StorePilot: common questions
- Is IssueHub or StorePilot cheaper?
- Both list a free plan. Paid plans start at $9.99/month for IssueHub and $19/month for StorePilot. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- IssueHub lists 4 the others don’t mention, such as Analytics, Escalation, Feedback surveys, Ticketing. StorePilot lists 3 the others don’t mention, such as Auto-reply, Chatbot, Live chat. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 14, 2026 for IssueHub, Oct 13, 2026 for StorePilot; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 14, 2026 for IssueHub, Oct 13, 2026 for StorePilot. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.