invox vs Mailipy
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for invox, Nov 9, 2026 for Mailipy.
The short answer
- Only Mailipy lists a free plan. Paid plans start at $15/month for invox and $15/month for Mailipy.
- Mailipy lists 4 features invox’s listing doesn’t mention, including AI summaries, Escalation, Order tracking.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Starter
Pro
Scale
free
- · 50 support drafts to try it out
- · Nothing sent without your approval
- · Shopify and your inbox connected
Pro
- · 100 support drafts a month
- · Full history and agent learning
- · In-depth Support Statistics
- · Up to 300 cart recovery emails a month
plus
- · 300 support drafts a month
- · In-depth Support Statistics
- · Up to 750 cart recovery emails a month
- · Use your own branding
max
- · 750 support drafts a month
- · Full history and agent learning
- · In-depth Support Statistics
- · Up to 2000 cart recovery emails a month
- · Use your own branding
ultra
- · 2,500 support drafts per month
- · Full history and agent learning
- · In-depth Support Statistics
- · Support Priority
- · Up to 5000 cart recovery emails a month
- · Use your own branding
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureInvox reads every support email, sorts it by request type and writes the reply from the customer's real Shopify order — status, tracking and your store policies. Let Invox send on its own, or approve first; a human only steps in when a human must decide. Refund, cancel, resend or fix an address in one click. Earnings turns revenue, product cost, fees, Meta and Google spend into real profit.
mailipy reads your support inbox, finds the customer's real order in Shopify — status, tracking, what they bought — and writes the reply for you. Nothing goes out until you approve it. It knows when to stay quiet: no order found, a request outside your policy, fraud signals or several questions in one email all land on you untouched.
- Smart replies: Invox drafts context-aware answers from your real order data.
- Order actions: refund, cancel, resend or edit a shipping address inside Invox.
- Real profit dashboard: revenue minus COGS minus ad spend, with ROAS and CPA.
- UGC tracker: follow creator orders and content delivery in one place.
- • Borradores con contexto real del pedido, no respuestas genéricas.
- • Tú apruebas cada correo antes de enviarlo: cero envíos automáticos.
- • Detecta cuándo escalar a una persona (incidencias, fraude, fuera de política).
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  invox |  Mailipy |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | invox | Mailipy |
|---|---|---|
| App Store rating | Not published | 5.0 ★ |
| App Store reviews | Not published | 7 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
invox and Mailipy: common questions
- Is invox or Mailipy cheaper?
- Only Mailipy lists a free plan. Paid plans start at $15/month for invox and $15/month for Mailipy. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- invox lists 1 the others don’t mention, such as Auto-reply. Mailipy lists 4 the others don’t mention, such as AI summaries, Escalation, Order tracking, Rule-based triggers. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for invox, Nov 9, 2026 for Mailipy; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for invox, Nov 9, 2026 for Mailipy. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.