Intellichat ‑ AI & Live Chat vs TenChaty: AI Chatbot+Live Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 14, 2026 for Intellichat, Oct 26, 2026 for TenChaty.
The short answer
- Both list a free plan. Paid plans start at $15/month for Intellichat and $9.90/month for TenChaty.
- TenChaty lists 28 features Intellichat’s listing doesn’t mention, including Accordions, Agent analytics, AI chatbots.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 10 sources
- · 500 AI Message per month
- · Basic AI Model
Basic
- · 100 Sources
- · 5000 AI message per month
- · Advance AI Model
Standard
- · 1000 sources
- · 20000 AI Message per month
- · Advance AI Model
Premium
- · 50000 AI Message per month
- · Advance AI Model
- · Unlimited sources
Free
- · 100 AI replies per month
- · 100 products for training up
- · 5 faqs for training up
- · 90-days chat history
Standard Plan
- · 10 faqs for training up
- · 1000 AI replies per month
- · 360-days chat history
- · 500 products for training up
- · Customizable interface & features
Pro Plan
- · 1000 products for training up
- · 3000 AI replies per month
- · 50 faqs for training up
- · Customizable interface & features
- · Unlimited chat history
Plus Plan
- · 10000 AI replies per month
- · 50 faqs for training up
- · 5000 products for training up
- · Customizable interface & features
- · Private customer support
- · Unlimited chat history
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureIntelliChat provides an AI-powered chatbot that integrates with your Shopify store data. It learns from your product catalog, pages, and policies to provide instant, accurate answers to common customer questions 24/7. The chatbot handles inquiries about product details, shipping info, and refund policies. An integrated "Where is my order?" function gives customers real-time status updates, reducing support requests.
Stop losing sales to unanswered questions and time zone gaps. TenChaty, a customer support solution by Tencent Cloud, combines an intelligent AI chatbot with a powerful live chat platform designed specifically for Shopify merchants. Get instant, 24/7 customer support and FAQs in multiple languages, seamless agent handoff, and deep sales insights — all set up in under 3 minutes.
- AI-powered chatbot answers detailed questions about your products
- Instantly index store products with advanced vector search for smart AI search
- Customizable colors, themes, and icons to perfectly match your brand's style
- Configure preset questions to guide customers to your frequently asked question
- 24/7 AI customer support
- Live Chat & AI customer support: Provide 24/7 customer support with less labor
- Smart inbox with auto translation
- Smart Inbox with Auto-Translate: Understand every customer question quickly
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Intellichat |  TenChaty |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Intellichat | TenChaty |
|---|---|---|
| App Store rating | Not published | 5.0 ★ |
| App Store reviews | Not published | 5 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Intellichat | TenChaty |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $15/month | $9.90/month(ahead) |
| Longest free trial | 15 days | 14 days |
| Plans listed | 4 | 4 |
Listing
| Measure | Intellichat | TenChaty |
|---|---|---|
| Shopify category rank | Not enough data | #131 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Jun 26, 2025 | Oct 1, 2025 |
| Languages | 1 | 1 |
| Developer | Siteskyline | Tencent Cloud International Pte. Ltd. |
FAQ
Intellichat and TenChaty: common questions
- Is Intellichat or TenChaty cheaper?
- Both list a free plan. Paid plans start at $15/month for Intellichat and $9.90/month for TenChaty. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Intellichat lists 6 the others don’t mention, such as Collection page, Custom font and color, Mobile responsive, Product page. TenChaty lists 28 the others don’t mention, such as Accordions, Agent analytics, AI chatbots, Behavior tracking. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 14, 2026 for Intellichat, Oct 26, 2026 for TenChaty; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 14, 2026 for Intellichat, Oct 26, 2026 for TenChaty. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.