InsightLab Comms Hub vs HeloRobo : WhatsApp & LiveChat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for InsightLab Comms Hub, Nov 9, 2026 for HeloRobo.
The short answer
- Only HeloRobo lists a free plan.
- HeloRobo lists 10 features InsightLab Comms Hub’s listing doesn’t mention, including AI chatbots, Chat buttons, Chat flows.
Head to head
- Argentina
- India
- Singapore
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Comms Hub
Free Plan
- · 1 LiveChat Channel
- · 1 Operator
- · All features are free for 14 days
Starter Plan
- · 1 Facebook Messenger Channel
- · 1 Instagram DM Channel
- · 1 Whatsapp Channel
- · 3 Operator
- · E-Commerce Integration
- · Whatsapp Template Message
E-Commerce Plan
- · 3 Whatsapp & 3Messenger & 3 Instagram DM
- · 5 Operator
- · E-Commerce Integration
- · Telegram & LiveChat Channel
- · Thinker Module
Professional Plan
- · 10 Operator
- · 5 Whatsapp &5 Messenger &5 Instagram DM
- · E-Commerce Integration
- · HeloBot Module
- · Telegram & LiveChat Channel
- · Thinker Module
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureInsightLab Comms Hub enhances your way of communicating with your customers. Access messages from all customers in one place. Easily start conversations and keep track of chats. Create document to send. Create frequent messages to save time. Manage staff members using different permissions.
Manage all WhatsApp, Instagram and Facebook chats with omnichannel support. Answer messages with multiple agents on shared team inbox. Increase your revenue by upselling & cross-selling. Reduce response time by replying fast and instant with quick responses and automated messages. Send personalized campaigns with high open rate & call-to action button thanks to the WhatsApp Business API.
- Access all messages with your customers in the hub.
- Message, reply and chat with your customers using both email and sms.
- Create and upload documents to attach to your messages.
- Create frequent messages that can easily be sent to customers.
- Manage all WhatsApp, Instagram and Facebook messages in unified inbox
- Increase customer success thanks to quick reply, automatic message
- Reply Instagram & Facebook comments automatically and convert comments into sale
- Send personalized bulk messages via WhatsApp API. Discover WhatsApp marketing
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  InsightLab Comms Hub |  HeloRobo |
|---|---|---|
| Detected stores | Not published | 3 |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | 1 |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Apparel & Accessories, Food, Beverages & Tobacco, Home & Garden |
| Top store countries | Not published | Argentina, India, Singapore |
Reviews
| Measure | InsightLab Comms Hub | HeloRobo |
|---|---|---|
| App Store rating | Not published | 4.5 ★ |
| App Store reviews | Not published | 6 |
| New reviews, 28 days | Not enough data | 0 |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | InsightLab Comms Hub | HeloRobo |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | No monthly plan listed | $29/month |
| Longest free trial | Not listed | Not listed |
| Plans listed | 1 | 4 |
Listing
| Measure | InsightLab Comms Hub | HeloRobo |
|---|---|---|
| Shopify category rank | #955 | #217(ahead) |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Jul 13, 2026 | Mar 27, 2023 |
| Languages | 2 | 1 |
| Developer | Insight Retail Management | Helorobo |
FAQ
InsightLab Comms Hub and HeloRobo: common questions
- Is InsightLab Comms Hub or HeloRobo cheaper?
- Only HeloRobo lists a free plan. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- InsightLab Comms Hub lists 2 the others don’t mention, such as File upload, SMS. HeloRobo lists 10 the others don’t mention, such as AI chatbots, Chat buttons, Chat flows, Chat window. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for InsightLab Comms Hub, Nov 9, 2026 for HeloRobo; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for InsightLab Comms Hub, Nov 9, 2026 for HeloRobo. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.