InboxServe vs Willdesk: Live Chat&AI Chatbot
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 14, 2026 for InboxServe, Nov 7, 2026 for Willdesk.
The short answer
- On the Shopify App Store: InboxServe 5.0 from 3 reviews and Willdesk 4.7 from 377 reviews.
- Only Willdesk lists a free plan. Paid plans start at $50/month for InboxServe and $16.90/month for Willdesk.
- Willdesk lists 31 features InboxServe’s listing doesn’t mention, including Agent analytics, Agent avatar, AI chatbots.
Head to head
Helpcenter,LiveChat,Helpdesk,Inbox,Customer Service,Whatsapp
- United States
- United Kingdom
- Hong Kong
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Starter
- · 2 seats · 500 conversations/mo
- · 500 AI credits included monthly
- · AI drafts your reply in one click
- · Built-in knowledge base
- · Live Shopify order & customer sync
- · Live in minutes — zero code
Professional
- · 5 seats · 3 stores · 3K AI credits
- · AI auto-tags & routes every ticket
- · Advanced analytics & 1-click export
- · Everything in Starter, plus:
- · Sentiment & intent on autopilot
- · Shipping-risk alerts before refunds
Business
- · 10 seats · 10 stores · 7.5K credits
- · AI answers grounded in your KB
- · AI chatbot & live chat widget
- · AI discovers winning workflows
- · Branded customer support portal
- · Everything in Pro, plus:
Enterprise
- · 100,000 emails per month
- · Dedicated support
- · Everything in Business, plus:
- · Multi-brand command center
- · Unlimited seats, stores & convos
- · Volume discounts on AI credits
Free
- · 1 store
- · 1000 Products AI learning
- · 20 conversations
- · 24/7 customer service
- · Email & Social media Integration
- · Live Chat, Contact form, Order tracking
Basic
- · 100 conversations
- · 100 limited free order tracking quota
- · 3 store
- · Automation bot
- · Custom FAQ domain
- · FAQ premium templates
Pro
- · 1000 conversations
- · 1000 limited free order tracking quota
- · Custom plan & more
- · Customer success manager
- · Multiple stores
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureInboxserve helps Shopify merchants run support with AI-first workflows. The app automates intake, structures requests, and connects support with store context. This reduces repetitive work, improves response efficiency, and helps teams scale support through a more organized and branded customer experience.
Willdesk by Channelwill powers e-commerce support with AI automation (GPT-4): Order tracking, returns, cancellations, address updates via smart AI agent. Unifies email, livechat & social (Instagram/Messenger/WhatsApp) in a ticketing system. Smart Workflow Builder: Auto-cart recovery, product recommendations, ticket routing & instant FAQ responses.
- Shipping risk and chargeback alerts
- Full customer profiles with order history and spend
- Let customers contact your store through a branded support portal
- Automated refunds and order alerts.
- Branded Self-service widget, integrate with Order Tracking, FAQs, Contact form.
- Increase sales with live chat, boost efficiency with a preset Help center.
- Manage the inbox tickets from multiple social media, Email in one platform.
- Get complete customer index, Integrate with Klaviyo, Mailchimp, Privy, SMSBump
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  InboxServe |  Willdesk |
|---|---|---|
| Detected stores | Not published | 1,087 |
| Net store change, 28 days | 0 | −10 |
| Stores added, 28 days | Not enough data | 2 |
| Big-brand share | Not enough data | 11% |
| Top store categories | Not published | Apparel & Accessories, Health & Beauty, Home & Garden |
| Top store countries | Not published | United States, United Kingdom, Hong Kong |
Reviews
| Measure | InboxServe | Willdesk |
|---|---|---|
| App Store rating | 5.0 ★(ahead) | 4.7 ★ |
| App Store reviews | 3 | 377(ahead) |
| New reviews, 28 days | Not enough data | 0 |
| Reviewers a year or more in | Not enough data | 41% |
Pricing
| Measure | InboxServe | Willdesk |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | $50/month | $16.90/month(ahead) |
| Longest free trial | 7 days | 7 days |
| Plans listed | 4 | 3 |
Listing
| Measure | InboxServe | Willdesk |
|---|---|---|
| Shopify category rank | #55 | #92 |
| Shopify App Charts | Not on this week’s charts | #24 in Chat |
| Built for Shopify | No | No |
| Launched | May 22, 2026 | Feb 22, 2021 |
| Languages | 1 | 20 |
| Developer | InboxServe | Channelwill |
FAQ
InboxServe and Willdesk: common questions
- Is InboxServe or Willdesk cheaper?
- Only Willdesk lists a free plan. Paid plans start at $50/month for InboxServe and $16.90/month for Willdesk. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, InboxServe or Willdesk?
- On the Shopify App Store: InboxServe 5.0 from 3 reviews and Willdesk 4.7 from 377 reviews.
- What features does each app list that the other doesn’t?
- InboxServe lists 4 the others don’t mention, such as AI summaries, Customer notifications, Escalation, Unified inbox. Willdesk lists 31 the others don’t mention, such as Agent analytics, Agent avatar, AI chatbots, Behavior tracking. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 14, 2026 for InboxServe, Nov 7, 2026 for Willdesk; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 14, 2026 for InboxServe, Nov 7, 2026 for Willdesk. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.