inboxpilot vs Lateling
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 28, 2026 for inboxpilot, Nov 6, 2026 for Lateling.
The short answer
- Only Lateling lists a free plan. Paid plans start at $39/month for inboxpilot and $9/month for Lateling.
- inboxpilot lists 5 features Lateling’s listing doesn’t mention, including AI responses, AI summaries, Auto-reply.
Head to head
Starter
- · 1 connected Gmail or Outlook inbox
- · 1,000 conversations a month
- · AI drafts in your brand voice
- · Case grouping across threads
- · Live Shopify order and tracking lookups
- · Unlimited emails processed
Growth
- · 3,000 conversations a month
- · Auto-replies
- · Knowledge base grounding
- · Live Shopify order and tracking lookups
- · Remove InboxPilot branding
- · Unlimited team members
Business
- · 6,000 conversations a month
- · Auto-replies
- · Knowledge base grounding
- · Live Shopify order and tracking lookups
- · Remove InboxPilot branding
- · Unlimited email workflows
Scale
- · 10 connected inboxes
- · 20,000 conversations a month
- · Custom integrations
- · Onboarding session for your team
- · Priority support
- · Self-hosted deployment
Free
- · 3 reply templates
- · Gmail add-on: 1 store
- · Gmail add-on: 30 lookups a month
- · Needs attention and Find an order
Pro
- · Everything in Free
- · Gmail add-on: unlimited lookups
- · Gmail add-on: up to 3 stores
- · More reply templates
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureInboxPilot connects your support inbox (Gmail or Outlook) to your Shopify store and answers customer emails with real order data. When a customer asks about an order, return, or refund, it looks up the order, status, and tracking in Shopify and drafts an accurate reply in your brand voice. You review and send, or let trusted workflows reply automatically.
Lateling helps you answer “where is my order?” without digging through orders. A Needs attention list shows recent orders that look late or stuck. Find an order looks up a customer by email, name or order number and shows its delivery status and tracking links. Reply templates fill in the customer's name, order number and tracking.
- Order-aware drafts pull live Shopify order status and tracking into replies
- Works inside Gmail and Outlook, no new helpdesk for your team to learn
- Learns your policies and help docs so replies match your business
- Auto-labels and prioritizes incoming email by topic and urgency
- A list of recent orders that look late or stuck
- Delivery status and tracking links for every order
- Find a customer's order by email, name or order number
- Reply templates that fill in the order details
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure | ||
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | ||
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | ||
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | $39/month | $9/month(ahead) |
| Longest free trial | 7 days | 7 days |
| Plans listed | 4 | 2 |
Listing
| Measure | ||
|---|---|---|
| Shopify category rank | #240 | Not enough data |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Oct 27, 2026 | Nov 4, 2026 |
| Languages | 1 | 1 |
| Developer | inboxpilot | Buildwithsud |
FAQ
inboxpilot and Lateling: common questions
- Is inboxpilot or Lateling cheaper?
- Only Lateling lists a free plan. Paid plans start at $39/month for inboxpilot and $9/month for Lateling. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- inboxpilot lists 5 the others don’t mention, such as AI responses, AI summaries, Auto-reply, Escalation. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 28, 2026 for inboxpilot, Nov 6, 2026 for Lateling; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 28, 2026 for inboxpilot, Nov 6, 2026 for Lateling. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.