InboxIQ ‑ AI Customer Support vs Suzy ‑ Draft Replies for Gmail
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 14, 2026.
The short answer
- Both list a free plan. Paid plans start at $19/month for InboxIQ and $29/month for Suzy.
- Suzy lists 2 features InboxIQ’s listing doesn’t mention, including AI summaries, Order tracking.
Head to head
Free
- · 100 Emails/month
Starter
- · 750 Emails/month
Professional
- · 10000 Emails/month
Free
- · 250 credits (up to 40 replies)
- · Gmail & Outlook Integration
- · Standard Customer Support
- · Store and order-aware context
Premium
- · 5,000 credits (up to 750 replies)
- · Additional Custom Context
- · Priority Customer Support
- · Remove Suzy branding
Pro
- · 18,000 credits (up to 2700 replies)
- · Additional Custom Context
- · Priority Customer Support
- · Remove Suzy branding
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureInboxIQ uses AI to draft personalized responses to customer emails, Instagram DMs, and Facebook messages. It learns from your past conversations and knowledge base to match your brand's voice and policies. Review AI-generated responses before sending, or enable auto-responses for common questions. Build a knowledge base from your email history and create FAQs to handle repetitive inquiries automatically.
Never start with a blank email again. Suzy helps you cut through your inbox with AI-drafted replies the moment you receive an inquiry. Just review, edit, and hit send. Respond to customers with store-aware context: customer order status, return policies, product information, and more. Suzy integrates directly with Gmail and Outlook so you can manage customer service in the inbox you already know and love.
- AI-powered email and social message responses that match your brand voice
- Learns from your past conversations to improve response accuracy
- Unified inbox for email, Instagram DMs, and Facebook Messenger
- Build a searchable knowledge base from your customer interactions
- Expert, friendly replies: SuzyAI handles inquiries with store-savvy precision.
- Stay in control: SuzyAI drafts responses for easy tweaks before you send.
- Keep your current workflow: SuzyAI integrates directly with Gmail and Outlook.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  InboxIQ |  Suzy |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | InboxIQ | Suzy |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
InboxIQ and Suzy: common questions
- Is InboxIQ or Suzy cheaper?
- Both list a free plan. Paid plans start at $19/month for InboxIQ and $29/month for Suzy. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Suzy lists 2 the others don’t mention, such as AI summaries, Order tracking. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 14, 2026; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 14, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.