IllumiChat ‑ AI Support & Chat vs Kiro : Sales AI ChatBot Agent
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 18, 2026 for IllumiChat, Oct 14, 2026 for Kiro.
The short answer
- Both list a free plan. Paid plans start at $29/month for IllumiChat and $19/month for Kiro.
- Kiro lists 19 features IllumiChat’s listing doesn’t mention, including AI summaries, Auto-assign, Behavior tracking.
Head to head
Free Plan
- · 1 Custom Assistant
- · 1 team members
- · Basic analytics
- · Community support
- · Standard integrations
- · Up to 100 credits/month
Pro Plan
- · 3 Custom Assistants
- · 3 team members
- · API access
- · Advanced analytics
- · All integrations
- · Custom branding
Free
- · Basic AI chat agent
- · Community support
- · Knowledge base (1 file, 5MB total)
- · Mobile chat widget
- · Simple visitor tracking
- · Up to 100 messages per month
Starter
- · AI-powered chat agent (upgraded)
- · Basic personality customization
- · Basic visitor location tracking
- · Email support
- · Everything in Free
- · Knowledge base (3 files, 20MB total)
Plus
- · Advanced AI chat agent
- · Advanced visitor analytics
- · Custom branding & styling
- · Everything in Starter, plus:
- · Full personality & tone customization
- · Knowledge base (15 files, 100MB total)
Scale
- · Advanced analytics & reporting suite
- · Advanced personality & behavior training
- · Custom AI training & fine-tuning
- · Everything in Plus, plus:
- · Knowledge base (50 files, 500MB total)
- · Unlimited language support
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureIllumiChat is an AI support agent built for Shopify. It connects directly to your store to answer customer questions about orders, shipping, products, policies, and FAQs — instantly and accurately, 24/7. Customers get real-time answers without waiting. Your team stops drowning in repetitive tickets. Works across chat, WhatsApp, Instagram, and Messenger from one inbox.
Kiro: AI-powered chatbot & live chat for Shopify. Install in minutes, no coding required. Automate up to 80% of support for products, orders, shipping, returns & FAQs with instant agent handoff. Boost sales and AOV with real-time tracking, tailored recommendations, multilingual 24/7 support, mobile-friendly widgets, analytics & Shopify integration.
- 24/7 AI Customer Support: Resolve customer questions instantly, anytime.
- Instant Order Tracking: Customers check order status without contacting support.
- Scalable Customer Support: Handle thousands of conversations without hiring.
- Customizable AI Assistant: Match responses to your brand voice and tone.
- AI chat agent that answers product order shipping and returns questions fast
- Provide round the clock support to customers without hiring staff save the costs
- Track visitor conversations with an easy analytics dashboard and conversion tips
- Customize personality tone and brand voice for consistent customer replies
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  IllumiChat |  Kiro |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | IllumiChat | Kiro |
|---|---|---|
| App Store rating | 5.0 ★ | Not published |
| App Store reviews | 1 | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | IllumiChat | Kiro |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $29/month | $19/month(ahead) |
| Longest free trial | Not listed | 14 days |
| Plans listed | 2 | 4 |
Listing
| Measure | IllumiChat | Kiro |
|---|---|---|
| Shopify category rank | #312(ahead) | #723 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | May 27, 2026 | Aug 18, 2025 |
| Languages | 1 | 1 |
| Developer | IllumiChat | ViteCommerce |
FAQ
IllumiChat and Kiro: common questions
- Is IllumiChat or Kiro cheaper?
- Both list a free plan. Paid plans start at $29/month for IllumiChat and $19/month for Kiro. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- IllumiChat lists 5 the others don’t mention, such as Agent avatar, Live chat, Order tracking, Self-service. Kiro lists 19 the others don’t mention, such as AI summaries, Auto-assign, Behavior tracking, Cart recovery. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 18, 2026 for IllumiChat, Oct 14, 2026 for Kiro; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 18, 2026 for IllumiChat, Oct 14, 2026 for Kiro. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.