ibots vs Shopbot: AI Customer Calls
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 14, 2026 for ibots, Nov 9, 2026 for Shopbot.
The short answer
- Only ibots lists a free plan. Paid plans start at $10/month for ibots and $39/month for Shopbot.
- ibots lists 21 features Shopbot’s listing doesn’t mention, including Agent analytics, Behavior tracking, Business hours.
Head to head
- Australia
- Brazil
- United States
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 24/7 Automated Customer Support
- · Ai integrations
- · Analytics & Engagement Insights
- · CRM
- · Cost-Effective Advertising Alternative
- · Lead Capture & Information Collection
Starter 10
- · 24/7 Automated Customer Support
- · Ai integrations
- · Analytics & Engagement Insights
- · CRM
- · Cost-Effective Advertising Alternative
- · Lead Capture & Information Collection
Starter 20
- · 24/7 Automated Customer Support
- · Ai integrations
- · Analytics & Engagement Insights
- · CRM
- · Cost-Effective Advertising Alternative
- · Lead Capture & Information Collection
Professional 30
- · 24/7 Automated Customer Support
- · Ai integrations
- · Analytics & Engagement Insights
- · CRM
- · Cost-Effective Advertising Alternative
- · Lead Capture & Information Collection
Starter
- · 100 voice minutes/month
- · 200 free chats included
- · All features included
Growth
- · 300 free chats included
- · 300 voice minutes/month
- · All features included
Scale
- · 1,000 voice minutes/month
- · 2,000 free chats included
- · All features included
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureiBots is an omni-channel messaging platform built for businesses that want to manage all their customer conversations and Shopify store events from one powerful dashboard. It connects WhatsApp, Facebook Messenger, Instagram, and Shopify into a single, organized inbox powered by automation and AI.
Shopbot is an AI call assistant purpose-built for Shopify. It connects to your store to resolve order tracking, returns, exchanges, and product questions by phone. Add local phone numbers for each market, keep transcripts, and escalate to your team when needed. A free on-site chatbot is included for pre-sale and simple FAQs.
- Omni-Channel Smart Inbox
- Shopify Integration
- AI & Automation ,Templates & Quick Replies
- Team Collaboration
- Instant AI responses trained on your store’s content
- WhatsApp chat icon
- Order Tracking
- AI Training
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  ibots |  Shopbot |
|---|---|---|
| Detected stores | Not published | 20 |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | 1 |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Home & Garden, Business & Industrial, Food, Beverages & Tobacco |
| Top store countries | Not published | Australia, Brazil, United States |
Reviews
| Measure | ibots | Shopbot |
|---|---|---|
| App Store rating | Not published | 5.0 ★ |
| App Store reviews | Not published | 2 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
ibots and Shopbot: common questions
- Is ibots or Shopbot cheaper?
- Only ibots lists a free plan. Paid plans start at $10/month for ibots and $39/month for Shopbot. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- ibots lists 21 the others don’t mention, such as Agent analytics, Behavior tracking, Business hours, Callback. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 14, 2026 for ibots, Nov 9, 2026 for Shopbot; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 14, 2026 for ibots, Nov 9, 2026 for Shopbot. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.