ibots vs SaleSmartly: AI Chat & Inbox
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 14, 2026 for ibots, Nov 9, 2026 for SaleSmartly.
The short answer
- Both list a free plan.
- ibots lists 36 features SaleSmartly’s listing doesn’t mention, including Agent analytics, Agent avatar, AI chatbots.
Head to head
Multi-channel chat management and automated marketing tools
- Hong Kong
- Brazil
- China
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 24/7 Automated Customer Support
- · Ai integrations
- · Analytics & Engagement Insights
- · CRM
- · Cost-Effective Advertising Alternative
- · Lead Capture & Information Collection
Starter 10
- · 24/7 Automated Customer Support
- · Ai integrations
- · Analytics & Engagement Insights
- · CRM
- · Cost-Effective Advertising Alternative
- · Lead Capture & Information Collection
Starter 20
- · 24/7 Automated Customer Support
- · Ai integrations
- · Analytics & Engagement Insights
- · CRM
- · Cost-Effective Advertising Alternative
- · Lead Capture & Information Collection
Professional 30
- · 24/7 Automated Customer Support
- · Ai integrations
- · Analytics & Engagement Insights
- · CRM
- · Cost-Effective Advertising Alternative
- · Lead Capture & Information Collection
Free
- · 1 Hosted Device
- · 1 Official Channel
- · 10,000 free AI assistant points per mont
- · 100 Monthly active contacts
- · 2 Member
- · 200 AI member messages/month
Pro
- · 1 Hosted Device
- · 10 Official Channel
- · 100,000 free AI assistant points per mon
- · 2 Member
- · 2,000 AI member messages/month
- · Channel distribution links
Max
- · 1 million free AI assistant points per m
- · 10 Hosted Device
- · 10 Member
- · 30 Official Channel
- · 5,000 AI member messages/month
- · API Interface
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureiBots is an omni-channel messaging platform built for businesses that want to manage all their customer conversations and Shopify store events from one powerful dashboard. It connects WhatsApp, Facebook Messenger, Instagram, and Shopify into a single, organized inbox powered by automation and AI.
Turn more store visits into sales with SaleSmartly. Add branded live chat and manage WhatsApp, Instagram, Facebook Messenger, TikTok, email, and more from one shared inbox. Let AI answer common questions 24/7, translate conversations in real time, and hand complex chats to your team with full customer context.
- Omni-Channel Smart Inbox
- Shopify Integration
- AI & Automation ,Templates & Quick Replies
- Team Collaboration
- Omnichannel communication: All your multi-channel messages, in one place.
- Automation: Customer support in seconds instead of hours.
- Team collaboration: Shared chat allows teams to collaborate efficiently.
- Customer relationship management: Easily segment, track, and analyze customers.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  ibots |  SaleSmartly |
|---|---|---|
| Detected stores | Not published | 8 |
| Net store change, 28 days | 0 | +1 |
| Stores added, 28 days | Not enough data | 1 |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Apparel & Accessories, Vehicles & Parts, Hardware |
| Top store countries | Not published | Hong Kong, Brazil, China |
Reviews
| Measure | ibots | SaleSmartly |
|---|---|---|
| App Store rating | Not published | 5.0 ★ |
| App Store reviews | Not published | 17 |
| New reviews, 28 days | Not enough data | 0 |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | ibots | SaleSmartly |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $10/month | No monthly plan listed |
| Longest free trial | Not listed | Not listed |
| Plans listed | 4 | 3 |
Listing
| Measure | ibots | SaleSmartly |
|---|---|---|
| Shopify category rank | #396 | #64(ahead) |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Feb 17, 2026 | Apr 13, 2022 |
| Languages | 1 | 2 |
| Developer | JCODZ | SaleSmartly |
FAQ
ibots and SaleSmartly: common questions
- Is ibots or SaleSmartly cheaper?
- Both list a free plan. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- ibots lists 36 the others don’t mention, such as Agent analytics, Agent avatar, AI chatbots, Behavior tracking. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 14, 2026 for ibots, Nov 9, 2026 for SaleSmartly; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 14, 2026 for ibots, Nov 9, 2026 for SaleSmartly. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.