Hushdesk: Helpdesk & Live Chat vs Talkward: Helpdesk & Live Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 10, 2026.
The short answer
- Both list a free plan. Paid plans start at $29/month for Hushdesk and $79/month for Talkward.
- Hushdesk lists 10 features Talkward’s listing doesn’t mention, including Analytics, Auto-assign, Contact form.
Head to head
Free
- · 10 AI answers a month
- · 14-day Growth trial first
- · 50 conversations a month
- · Unlimited seats
Starter
- · 100 AI answers a month
- · 500 conversations a month
- · Remove Hushdesk branding
- · Rules, SLAs and auto-assign
Growth
- · 2,000 conversations a month
- · 400 AI answers a month
- · Several Shopify stores
- · Unlimited seats
Scale
- · 1,500 AI answers a month
- · 10,000 conversations a month
- · Everything in Growth
- · Priority human support
Free
- · 1 seat, up to 50 active contacts
- · Chat widget in your storefront
- · Connect your store in one click
- · Shared inbox for web chat and email
Basic
- · Chat widget without Talkward branding
- · Everything in Free, 5 seats
- · Live visitor list
- · Saved replies, follow-ups, team chat
- · Unlimited contacts
- · WhatsApp, Instagram, Facebook and eBay
Professional
- · AI agent, 10,000 AI credits per month
- · Automations with Shopify triggers
- · Departments, API and webhooks
- · Everything in Basic, 10 seats
- · Order actions by your team or the AI
- · Orders and customer file in the inbox
Advanced
- · 3 brands and 3 AI agents
- · 30,000 AI credits per month
- · Everything in Professional, 25 seats
- · Parcel tracking, 1,000 parcels a month
- · Priority support
- · Statistics and reports
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureHushdesk is a help desk and live chat app for customer support. Email, live chat and contact forms become support tickets in one shared inbox, each with the customer's orders beside it, so your team can refund, cancel, edit an address or check parcel tracking in place. AI drafts replies from the whole conversation, and an AI chatbot can answer simple questions like order status.
Talkward brings chat, email, WhatsApp and social messages into one shared inbox. Connect your store and turn on the chat widget from the theme editor, no code needed. Your team sees orders, payment and shipments next to every conversation and can cancel an order, create a discount code or hold fulfillment without leaving the inbox. An AI agent answers order questions on its own. Data is hosted in the EU.
- Refund, cancel or edit orders and see parcel tracking inside every ticket
- AI drafts replies from the whole conversation, in your store's voice
- AI chatbot answers simple questions like order status, day and night
- Live chat in your brand colours that recognises logged-in shoppers
- Live chat in your store, turned on from the theme editor without code
- One shared inbox for chat, email, WhatsApp, Instagram and Facebook
- Orders, payment and tracking shown next to every conversation
- Cancel, refund, discount code or hold fulfillment from the inbox
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure | ||
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | ||
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
Hushdesk and Talkward: common questions
- Is Hushdesk or Talkward cheaper?
- Both list a free plan. Paid plans start at $29/month for Hushdesk and $79/month for Talkward. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Hushdesk lists 10 the others don’t mention, such as Analytics, Auto-assign, Contact form, FAQs. Talkward lists 5 the others don’t mention, such as Customer notifications, Escalation, Multi-language, Social media. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 10, 2026; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 10, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.