Horizon AI Chatbot vs Smart AI Chatbot & Live Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 14, 2026 for Horizon AI Chatbot, Oct 19, 2026 for Smart AI Chatbot & Live Chat.
The short answer
- Only Smart AI Chatbot & Live Chat lists a free plan. Paid plans start at $5/month for Horizon AI Chatbot and $6/month for Smart AI Chatbot & Live Chat.
- Horizon AI Chatbot lists 12 features Smart AI Chatbot & Live Chat’s listing doesn’t mention, including AI generation, Custom URL, Customer insights.
Head to head
Starter
- · 1 Chatbot
- · 1 Project
- · 1 Team Member
- · 1 Website Crawl
- · 100 Conversations/Month
- · 5 File Uploads
Growth
- · 25 File Uploads
- · 250 Conversations/Month
- · 3 Chatbot
- · 3 Project
- · 3 Team Members
- · 3 Website Crawl
Pro
- · 10 Chatbot
- · 10 Project
- · 10 Website Crawl
- · 100 File Uploads
- · 1000 Conversations/Month
- · 50 Team Members
Free
- · 5 custom topics and 5 discounts
- · 50 AI replies per month
- · AI learns 10 pages and 10 blogs
- · AI learns up to 50 products
- · Auto-sync store data on install
- · Chat history and analytics
Essential
- · 10 custom topics and 10 discounts
- · AI learns 20 pages and 20 blogs
- · AI learns up to 100 products
- · Auto-sync store data on install
- · Chat history and analytics
- · Order tracking in chat
Grow
- · 20 custom topics
- · 24/7 support
- · 25 offers and discounts
- · AI learns 50 pages and 50 blogs
- · AI learns up to 1,000 products
- · Everything in Essential
Pro
- · 24/7 priority support
- · 50 custom topics
- · 50 discounts handled
- · AI learns 100 pages and 150 blogs
- · AI learns up to 5,000 products
- · Everything in Grow
Enterprise
- · 200 custom topics
- · 24/7 VIP support
- · Everything in Pro
- · Smart AI follow-up
- · Unlimited blogs and discounts
- · Unlimited products and pages
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureHorizon is an AI chatbot for Shopify stores that helps customers discover products, get instant support, and shop with more confidence. It learns directly from your product catalog, descriptions, FAQs, and store policies, so it can answer questions accurately without manual setup.
Smart Chatbot Assistant / AI-powered chatbot that helps customers by answering questions and guiding them through your entire Shopify store. It understands and responds using data from your products, pages, blogs, policies, and discounts. This reduces repetitive support tasks and improves the shopping experience through natural, conversational support.
- Helps shoppers discover products by asking questions in chat and captures intent
- Connects with Shopify and uses real time product and store data securely
- Answers order, shipping, return, and product questions instantly
- Complete customizable, learns from your catalog, descriptions, and policies
- AI assistant answers using product, page, blog, and policy data
- Helps customers discover info across your entire store content
- Supports discount-related queries in real-time conversations
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Horizon AI Chatbot |  Smart AI Chatbot & Live Chat |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Horizon AI Chatbot | Smart AI Chatbot & Live Chat |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Horizon AI Chatbot | Smart AI Chatbot & Live Chat |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | $5/month(ahead) | $6/month |
| Longest free trial | Not listed | 7 days |
| Plans listed | 3 | 5 |
Listing
| Measure | Horizon AI Chatbot | Smart AI Chatbot & Live Chat |
|---|---|---|
| Shopify category rank | #764(ahead) | #783 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | May 4, 2026 | Aug 21, 2025 |
| Languages | 1 | 1 |
| Developer | YBM Labs | Smart Solutions |
FAQ
Horizon AI Chatbot and Smart AI Chatbot & Live Chat: common questions
- Is Horizon AI Chatbot or Smart AI Chatbot & Live Chat cheaper?
- Only Smart AI Chatbot & Live Chat lists a free plan. Paid plans start at $5/month for Horizon AI Chatbot and $6/month for Smart AI Chatbot & Live Chat. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Horizon AI Chatbot lists 12 the others don’t mention, such as AI generation, Custom URL, Customer insights, Encryption. Smart AI Chatbot & Live Chat lists 5 the others don’t mention, such as Agent analytics, Behavior tracking, Discounts, Emojis and stickers. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 14, 2026 for Horizon AI Chatbot, Oct 19, 2026 for Smart AI Chatbot & Live Chat; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 14, 2026 for Horizon AI Chatbot, Oct 19, 2026 for Smart AI Chatbot & Live Chat. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.