Horizon AI Chatbot vs Shoply AI Search & AI Chatbot
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 14, 2026 for Horizon AI Chatbot, Nov 9, 2026 for Shoply AI Search & AI Chatbot.
The short answer
- Only Shoply AI Search & AI Chatbot lists a free plan. Paid plans start at $5/month for Horizon AI Chatbot and $49.99/month for Shoply AI Search & AI Chatbot.
- Horizon AI Chatbot lists 13 features Shoply AI Search & AI Chatbot’s listing doesn’t mention, including AI generation, Chat assignment, Chat flows.
Head to head
- United States
- United Kingdom
- Germany
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Starter
- · 1 Chatbot
- · 1 Project
- · 1 Team Member
- · 1 Website Crawl
- · 100 Conversations/Month
- · 5 File Uploads
Growth
- · 25 File Uploads
- · 250 Conversations/Month
- · 3 Chatbot
- · 3 Project
- · 3 Team Members
- · 3 Website Crawl
Pro
- · 10 Chatbot
- · 10 Project
- · 10 Website Crawl
- · 100 File Uploads
- · 1000 Conversations/Month
- · 50 Team Members
Forever Free
- · 50 chats or 150 searches per month
- · Replies in customer’s language
- · Self serve service
- · Supports up to 50 products
Smart Start
- · 500 chats or 1500 searches per month
- · Integrate with Judge.me, WhatsApp & more
- · Live chat with human agent escalation
- · Multi-lingual & auto translation
- · Standard email support
- · Supports up to 1000 products
Pro Perform
- · 1,500 chats or 4,500 searches per month
- · Email and chat support
- · Everything else in the Smart Start plan
- · Supports up to 10,000 products
Elite Engage
- · 4,500 chats or 13,500 searches per month
- · Contact us for higher limits
- · Everything else in the Pro Perform plan
- · Guided AI customization for your store
- · Premium support by our senior engineers
- · Supports up to 50,000 products
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureHorizon is an AI chatbot for Shopify stores that helps customers discover products, get instant support, and shop with more confidence. It learns directly from your product catalog, descriptions, FAQs, and store policies, so it can answer questions accurately without manual setup.
Shoply is your store’s product expert and customer support powered by AI. It learns autonomously from your catalog, pages, and blogs to deliver highly relevant, accurate shopping advice. From helping customers choose their first pair of skis to finding the perfect dress for a date, Shoply provides recommendations they’ll love.
- Helps shoppers discover products by asking questions in chat and captures intent
- Connects with Shopify and uses real time product and store data securely
- Answers order, shipping, return, and product questions instantly
- Complete customizable, learns from your catalog, descriptions, and policies
- Product Expert: Boost sales with highly relevant product search/recommendations.
- Fully Customizable: Teach AI with your expert knowledge; Tailor its personality
- Self Starter: Zero setup required. It reads your website & products autonomously
- Multilingual: Engage with customers in their own native languages.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Horizon AI Chatbot |  Shoply AI Search & AI Chatbot |
|---|---|---|
| Detected stores | Not published | 315 |
| Net store change, 28 days | 0 | −2 |
| Stores added, 28 days | Not enough data | 4 |
| Big-brand share | Not enough data | 15% |
| Top store categories | Not published | Apparel & Accessories, Health & Beauty, Home & Garden |
| Top store countries | Not published | United States, United Kingdom, Germany |
Reviews
| Measure | Horizon AI Chatbot | Shoply AI Search & AI Chatbot |
|---|---|---|
| App Store rating | Not published | 4.9 ★ |
| App Store reviews | Not published | 26 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Horizon AI Chatbot | Shoply AI Search & AI Chatbot |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | $5/month(ahead) | $49.99/month |
| Longest free trial | Not listed | 14 days |
| Plans listed | 3 | 4 |
Listing
| Measure | Horizon AI Chatbot | Shoply AI Search & AI Chatbot |
|---|---|---|
| Shopify category rank | #764 | #45(ahead) |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | Yes |
| Launched | May 4, 2026 | Sep 4, 2024 |
| Languages | 1 | 24 |
| Developer | YBM Labs | Shoply AI |
FAQ
Horizon AI Chatbot and Shoply AI Search & AI Chatbot: common questions
- Is Horizon AI Chatbot or Shoply AI Search & AI Chatbot cheaper?
- Only Shoply AI Search & AI Chatbot lists a free plan. Paid plans start at $5/month for Horizon AI Chatbot and $49.99/month for Shoply AI Search & AI Chatbot. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Horizon AI Chatbot lists 13 the others don’t mention, such as AI generation, Chat assignment, Chat flows, Custom URL. Shoply AI Search & AI Chatbot lists 6 the others don’t mention, such as Agent analytics, Behavior tracking, Discounts, Emojis and stickers. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 14, 2026 for Horizon AI Chatbot, Nov 9, 2026 for Shoply AI Search & AI Chatbot; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 14, 2026 for Horizon AI Chatbot, Nov 9, 2026 for Shoply AI Search & AI Chatbot. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.