HireNinja: AI Chatbot & Inbox vs Support Board ‑ Chat & Chatbot
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 22, 2026 for HireNinja, Nov 9, 2026 for Support Board.
The short answer
- On the Shopify App Store: HireNinja 5.0 from 1 reviews and Support Board 1.0 from 2 reviews.
- Only HireNinja lists a free plan. Paid plans start at $19/month for HireNinja and $5/month for Support Board.
- Support Board lists 15 features HireNinja’s listing doesn’t mention, including Agent analytics, Agent avatar, Behavior tracking.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 100K tokens per month
- · Instagram Integration
- · Store Chatbot Integration
- · WhatsApp Integration
Starter
- · 1M tokens per month
Freelancer
- · 2M tokens per month
Scale
- · 10M tokens per month
Free
5000 messages
7000 messages
10000 messages
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureHire your first AI Ninja — the Support Ninja. HireNinja is an AI chatbot for Shopify that answers customer questions on Instagram DMs, WhatsApp, Messenger, and your store — 24/7, in 100+ languages. Trained on your products, policies, and brand voice, the Support Ninja looks up orders, recommends products from your catalog, handles refunds and FAQs, and recovers abandoned carts directly inside the conversation.
Automate your customers' communication with artificial intelligence-driven chatbots and a chat system designed for both human agents and AI. Innovative chatbot powered by OpenAI that autonomously answers inquiries about your Shopify store and products by retrieving real-time data directly from your store.
- One-click setup for quick and easy Shopify Integration
- AI chatbot for Instagram DMs, WhatsApp, Messenger and store chat
- Responds to any product questions and recommends suitable products
- Answers product questions and recommends products from your catalog
- Omni-channel: WhatsApp, Instagram, Facebook, Telegram, Emails, SMS, and more.
- Our chatbot knows your store and answers your customers' questions.
- Display the products the user searched for via cards and sliders.
- Synchronize logged-in Shopify users and access customer details within the admin
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  HireNinja |  Support Board |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | HireNinja | Support Board |
|---|---|---|
| App Store rating | 5.0 ★(ahead) | 1.0 ★ |
| App Store reviews | 1 | 2(ahead) |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | HireNinja | Support Board |
|---|---|---|
| Free plan | Yes | Not listed |
| Lowest paid monthly plan | $19/month | $5/month(ahead) |
| Longest free trial | Not listed | Not listed |
| Plans listed | 4 | 4 |
Listing
| Measure | HireNinja | Support Board |
|---|---|---|
| Shopify category rank | #608 | #408(ahead) |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Feb 5, 2026 | Nov 26, 2024 |
| Languages | 1 | 48 |
| Developer | HireNinja | Schiocco LTD |
FAQ
HireNinja and Support Board: common questions
- Is HireNinja or Support Board cheaper?
- Only HireNinja lists a free plan. Paid plans start at $19/month for HireNinja and $5/month for Support Board. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, HireNinja or Support Board?
- On the Shopify App Store: HireNinja 5.0 from 1 reviews and Support Board 1.0 from 2 reviews.
- What features does each app list that the other doesn’t?
- HireNinja lists 6 the others don’t mention, such as Cart recovery, Cross-sell, Discounts, FAQs. Support Board lists 15 the others don’t mention, such as Agent analytics, Agent avatar, Behavior tracking, Business hours. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 22, 2026 for HireNinja, Nov 9, 2026 for Support Board; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 22, 2026 for HireNinja, Nov 9, 2026 for Support Board. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.