HelpIQ‑AI Customer Support vs OrderWise AI
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026.
The short answer
- Paid plans start at $21/month for HelpIQ‑AI Customer Support and $29/month for OrderWise AI.
- HelpIQ‑AI Customer Support lists 11 features OrderWise AI’s listing doesn’t mention, including AI summaries, Analytics, Auto-assign.
Head to head
Lite Pro
- · 1 Agent,Facebook | Whatsapp | Instagram Integration,Email Inbox,Live Chat,Ticket Analytics,Agent Productivity Tools,1 month Ticket history
Starter
- · 1 Agent,Facebook | Whatsapp | Instagram Integration,Email Inbox,Live Chat,Ticket Analytics,Agent Productivity Tools,3 month Ticket history
Growth
- · 5 Agent,Facebook | Whatsapp | Instagram Integration,Email Inbox,Live Chat,Ticket Analytics,Agent Productivity Tools,6 month Ticket history
Super Charged
- · 10 Agent,Facebook | Whatsapp | Instagram Integration,Email Inbox,Live Chat,Ticket Analytics,Agent Productivity Tools,12 month Ticket history
Starter
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureHelpIQ optimizes customer inquiries with AI, enhancing workflow efficiency for faster resolutions. Seamlessly integrated with Shopify, it offers real-time order insights and a 360-degree view of tickets. Key features include AI-driven conversation summaries, response suggestions, an AI chatbot for automated issue handling, and omnichannel support (chat, email, WhatsApp, Instagram, Facebook), along with real-time…
OrderWise AI is an intelligent customer support chatbot that automatically resolves order-related questions using real-time data from your Shopify store. OrderWise matches customers to their orders instantly — by email or login — so customers never have to search for an order number.
- Omni Channel Support: Manage Shopify inquiries via chat, email, WhatsApp, etc.
- Enhance Support with AI: Streamline service and improve satisfaction with AI
- Instant order insights and ticket views with integrated Shopify data
- Real-time metrics: Analyse ticket data to improve team performance & priorities
- Handles order, tracking, and refund questions automatically
- Knows order status, tracking & refunds — no order number needed
- Installs in 2 minutes, works immediately, no code required
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  HelpIQ‑AI Customer Support |  OrderWise AI |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | HelpIQ‑AI Customer Support | OrderWise AI |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | HelpIQ‑AI Customer Support | OrderWise AI |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | $21/month(ahead) | $29/month |
| Longest free trial | 7 days | 14 days |
| Plans listed | 4 | 1 |
Listing
| Measure | HelpIQ‑AI Customer Support | OrderWise AI |
|---|---|---|
| Shopify category rank | Not enough data | #252 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Aug 22, 2024 | May 20, 2026 |
| Languages | 1 | 1 |
| Developer | HelpIQ | OrderWise |
FAQ
HelpIQ‑AI Customer Support and OrderWise AI: common questions
- Is HelpIQ‑AI Customer Support or OrderWise AI cheaper?
- Paid plans start at $21/month for HelpIQ‑AI Customer Support and $29/month for OrderWise AI. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- HelpIQ‑AI Customer Support lists 11 the others don’t mention, such as AI summaries, Analytics, Auto-assign, Customer notifications. OrderWise AI lists 1 the others don’t mention, such as Escalation. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.