HelpIQ‑AI Customer Support vs IssueHub
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for HelpIQ‑AI Customer Support, Oct 14, 2026 for IssueHub.
The short answer
- Only IssueHub lists a free plan. Paid plans start at $21/month for HelpIQ‑AI Customer Support and $9.99/month for IssueHub.
- HelpIQ‑AI Customer Support lists 14 features IssueHub’s listing doesn’t mention, including AI responses, AI summaries, Auto-assign.
Head to head
Lite Pro
- · 1 Agent,Facebook | Whatsapp | Instagram Integration,Email Inbox,Live Chat,Ticket Analytics,Agent Productivity Tools,1 month Ticket history
Starter
- · 1 Agent,Facebook | Whatsapp | Instagram Integration,Email Inbox,Live Chat,Ticket Analytics,Agent Productivity Tools,3 month Ticket history
Growth
- · 5 Agent,Facebook | Whatsapp | Instagram Integration,Email Inbox,Live Chat,Ticket Analytics,Agent Productivity Tools,6 month Ticket history
Super Charged
- · 10 Agent,Facebook | Whatsapp | Instagram Integration,Email Inbox,Live Chat,Ticket Analytics,Agent Productivity Tools,12 month Ticket history
Free
- · 4-week Media Retention
- · Admin Issue Dashboard
- · Custom Issue Categories
- · Developer Console Log Capture
- · Floating Storefront Widget
- · Standard Customization
basic
- · 100 monthly submissions
- · 12-week Media Retention
- · Custom Form Fields upto 3 text fields
- · Data Export (CSV/JSON)
- · Developer Console Log Capture
- · Floating Storefront Widget
growth
- · Data Export (CSV/JSON)
- · Developer Console Log Capture
- · Global Widget Positioning
- · Media Retention
- · Priority Merchant Support
- · Unlimited screen recordings
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureHelpIQ optimizes customer inquiries with AI, enhancing workflow efficiency for faster resolutions. Seamlessly integrated with Shopify, it offers real-time order insights and a 360-degree view of tickets. Key features include AI-driven conversation summaries, response suggestions, an AI chatbot for automated issue handling, and omnichannel support (chat, email, WhatsApp, Instagram, Facebook), along with real-time…
IssueHub Widget helps merchants catch problems on their store before they affect conversions. Customers can report issues directly from a small on page widget, and the app uses AI to categorize and summarize the problem for the merchant. You also get real time alerts, a visual log of all reported issues, and easy tools to resolve or mark them as fixed.
- Omni Channel Support: Manage Shopify inquiries via chat, email, WhatsApp, etc.
- Enhance Support with AI: Streamline service and improve satisfaction with AI
- Instant order insights and ticket views with integrated Shopify data
- Real-time metrics: Analyse ticket data to improve team performance & priorities
- Smart Issue Detection via small widget.
- Receive instant update inside the app when a new issue is submitted.
- See every issue in a simple dashboard with page URLs, status control to track.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  HelpIQ‑AI Customer Support |  IssueHub |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | HelpIQ‑AI Customer Support | IssueHub |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | HelpIQ‑AI Customer Support | IssueHub |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | $21/month | $9.99/month(ahead) |
| Longest free trial | 7 days | 14 days |
| Plans listed | 4 | 3 |
Listing
| Measure | HelpIQ‑AI Customer Support | IssueHub |
|---|---|---|
| Shopify category rank | Not enough data | #176 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Aug 22, 2024 | May 7, 2026 |
| Languages | 1 | 1 |
| Developer | HelpIQ | Komet Air |
FAQ
HelpIQ‑AI Customer Support and IssueHub: common questions
- Is HelpIQ‑AI Customer Support or IssueHub cheaper?
- Only IssueHub lists a free plan. Paid plans start at $21/month for HelpIQ‑AI Customer Support and $9.99/month for IssueHub. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- HelpIQ‑AI Customer Support lists 14 the others don’t mention, such as AI responses, AI summaries, Auto-assign, Auto-reply. IssueHub lists 2 the others don’t mention, such as Escalation, Feedback surveys. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for HelpIQ‑AI Customer Support, Oct 14, 2026 for IssueHub; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for HelpIQ‑AI Customer Support, Oct 14, 2026 for IssueHub. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.