MX: Helpdesk & Live Chat vs zeroSupport KI Support ‑ Mails
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 27, 2026 for MX, Oct 14, 2026 for zeroSupport KI Support.
The short answer
- MX lists 5 features zeroSupport KI Support’s listing doesn’t mention, including Auto-assign, Contact form, Customer notifications.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Starter
Growth
Scale
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureCentralize all customer support in one inbox. Manage emails, live chat and Facebook, messages together, and turn them into trackable helpdesk tickets. Capture Shopify order info upfront and view order number, date, and total directly in tickets. Save time with AI-powered reply suggestions and ready-made templates. Stay organized with dashboards.
Wechseln Sie nicht mehr zwischen Outlook und Shopify. zeroSupport zeigt Kunden- und Bestelldetails in Echtzeit direkt neben Ihren E-Mails an. Unsere KI analysiert eingehende Nachrichten und entwirft präzise, personalisierte Antworten basierend auf Ihren Shop-Daten. Optimieren Sie Ihren Kundenservice, verkürzen Sie Antwortzeiten und sorgen Sie für konsistente Kommunikation, ohne Ihren Posteingang zu verlassen.
- See every inquiry in one unified inbox so nothing gets missed.
- Keep work organized by creating custom ticket statuses and workflow rules.
- View past messages on each ticket to resolve issues in a single reply.
- Sehen Sie Shopify-Bestellungen und Kundendaten direkt in Outlook ein.
- Erstellen Sie kontextbezogene KI-Antworten mit Ihren Shop-Daten und Ihrem Stil.
- Greifen Sie ohne Suche auf Echtzeit-Tracking, Versandstatus und Retoure zu.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  MX |  zeroSupport KI Support |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | MX | zeroSupport KI Support |
|---|---|---|
| App Store rating | 4.5 ★ | Not published |
| App Store reviews | 11 | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | MX | zeroSupport KI Support |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | No monthly plan listed | $50/month |
| Longest free trial | Not listed | 7 days |
| Plans listed | Not published | 3 |
Listing
| Measure | MX | zeroSupport KI Support |
|---|---|---|
| Shopify category rank | #75 | #255 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | Yes | No |
| Launched | Oct 15, 2025 | Jan 12, 2026 |
| Languages | 1 | 1 |
| Developer | Mirasvit Ecommerce Solutions | PriorApps GmbH |
FAQ
MX and zeroSupport KI Support: common questions
- What features does each app list that the other doesn’t?
- MX lists 5 the others don’t mention, such as Auto-assign, Contact form, Customer notifications, Escalation. zeroSupport KI Support lists 5 the others don’t mention, such as AI responses, AI summaries, Live chat, Multi-language. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 27, 2026 for MX, Oct 14, 2026 for zeroSupport KI Support; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 27, 2026 for MX, Oct 14, 2026 for zeroSupport KI Support. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.