MX: Helpdesk & Live Chat vs Ticket Flow ‑ Better support
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 27, 2026.
The short answer
- On the Shopify App Store: MX 4.5 from 11 reviews and Ticket Flow 5.0 from 5 reviews.
- Only Ticket Flow lists a free plan.
- MX lists 7 features Ticket Flow’s listing doesn’t mention, including Auto-assign, Auto-reply, Customer notifications.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free Plan
Premium
- · AI responses generation
- · Admin only tickets (for intern tickets)
- · Bulk tickets edit
- · Clients and Admin tickets
- · Easy "One-Click" full instalaltion
- · Email notifications
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureCentralize all customer support in one inbox. Manage emails, live chat and Facebook, messages together, and turn them into trackable helpdesk tickets. Capture Shopify order info upfront and view order number, date, and total directly in tickets. Save time with AI-powered reply suggestions and ready-made templates. Stay organized with dashboards.
TicketFlow provides a simple ticketing system for customer support. Customers can open a support ticket from a storefront support page, pick one of their own orders, attach files, and follow the conversation. Merchants can create tickets in the admin by selecting a customer and picking an order, then reply with attachments, update ticket status, and manage tickets in bulk.
- See every inquiry in one unified inbox so nothing gets missed.
- Keep work organized by creating custom ticket statuses and workflow rules.
- View past messages on each ticket to resolve issues in a single reply.
- Customer support tickets with a shared conversation thread
- Customers can open tickets for a specific order and add attachments
- Admin ticket creation with customer search and order picker
- Ticket status updates and bulk actions (update status, delete)
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  MX |  Ticket Flow |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | MX | Ticket Flow |
|---|---|---|
| App Store rating | 4.5 ★ | 5.0 ★(ahead) |
| App Store reviews | 11(ahead) | 5 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | MX | Ticket Flow |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | No monthly plan listed | $9.90/month |
| Longest free trial | Not listed | 30 days |
| Plans listed | Not published | 2 |
Listing
| Measure | MX | Ticket Flow |
|---|---|---|
| Shopify category rank | #75 | #58 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | Yes | No |
| Launched | Oct 15, 2025 | May 26, 2026 |
| Languages | 1 | 2 |
| Developer | Mirasvit Ecommerce Solutions | South tech |
FAQ
MX and Ticket Flow: common questions
- Is MX or Ticket Flow cheaper?
- Only Ticket Flow lists a free plan. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, MX or Ticket Flow?
- On the Shopify App Store: MX 4.5 from 11 reviews and Ticket Flow 5.0 from 5 reviews.
- What features does each app list that the other doesn’t?
- MX lists 7 the others don’t mention, such as Auto-assign, Auto-reply, Customer notifications, Email. Ticket Flow lists 3 the others don’t mention, such as AI responses, Help center, Reports. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 27, 2026; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 27, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.