MX: Helpdesk & Live Chat vs SupportRetriever AI Assisted
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 27, 2026 for MX, Oct 13, 2026 for SupportRetriever AI Assisted.
The short answer
- MX lists 6 features SupportRetriever AI Assisted’s listing doesn’t mention, including Auto-assign, Auto-reply, Customer notifications.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Pro
- · Increase to 1k inbound messages p/month
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureCentralize all customer support in one inbox. Manage emails, live chat and Facebook, messages together, and turn them into trackable helpdesk tickets. Capture Shopify order info upfront and view order number, date, and total directly in tickets. Save time with AI-powered reply suggestions and ready-made templates. Stay organized with dashboards.
SupportRetriever adds a branded support form to your storefront and routes submissions into a simple inbox. Conversations are threaded per customer, and each request includes Shopify customer and order details so you can respond faster and keep support organized. Let AI assist you with intelligent reply suggestions for every customer message.
- See every inquiry in one unified inbox so nothing gets missed.
- Keep work organized by creating custom ticket statuses and workflow rules.
- View past messages on each ticket to resolve issues in a single reply.
- Hide your email with a branded support form
- Spam protection for incoming requests
- Chat-like inbox with threaded conversations
- AI-Powered Reply Suggestions
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  MX |  SupportRetriever AI Assisted |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | MX | SupportRetriever AI Assisted |
|---|---|---|
| App Store rating | 4.5 ★ | Not published |
| App Store reviews | 11 | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | MX | SupportRetriever AI Assisted |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | No monthly plan listed | $0.99/month |
| Longest free trial | Not listed | Not listed |
| Plans listed | Not published | 1 |
Listing
| Measure | MX | SupportRetriever AI Assisted |
|---|---|---|
| Shopify category rank | #75 | #250 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | Yes | No |
| Launched | Oct 15, 2025 | Feb 16, 2026 |
| Languages | 1 | 1 |
| Developer | Mirasvit Ecommerce Solutions | Amitay Tweeto |
FAQ
MX and SupportRetriever AI Assisted: common questions
- What features does each app list that the other doesn’t?
- MX lists 6 the others don’t mention, such as Auto-assign, Auto-reply, Customer notifications, Escalation. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 27, 2026 for MX, Oct 13, 2026 for SupportRetriever AI Assisted; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 27, 2026 for MX, Oct 13, 2026 for SupportRetriever AI Assisted. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.