MX: Helpdesk & Live Chat vs StoreOps | Store Management
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 27, 2026 for MX, Sep 23, 2026 for StoreOps.
The short answer
- On the Shopify App Store: MX 4.5 from 11 reviews and StoreOps 5.0 from 1 reviews.
- Only StoreOps lists a free plan.
- StoreOps lists 6 features MX’s listing doesn’t mention, including APIs, Conditional logic, Custom triggers.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Standard
- · Up to 5 boards, 1GB storage, priority or
Premium
- · Unlimited boards, unlimited storage, adv
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureCentralize all customer support in one inbox. Manage emails, live chat and Facebook, messages together, and turn them into trackable helpdesk tickets. Capture Shopify order info upfront and view order number, date, and total directly in tickets. Save time with AI-powered reply suggestions and ready-made templates. Stay organized with dashboards.
This app converts Shopify orders into tickets to help merchants manage operations more efficiently. Teams can organize tasks using boards, track progress, and handle order-related issues without switching tools. Automated workflows create and prioritize tickets based on order conditions, reducing manual work and improving internal coordination.
- See every inquiry in one unified inbox so nothing gets missed.
- Keep work organized by creating custom ticket statuses and workflow rules.
- View past messages on each ticket to resolve issues in a single reply.
- View order, customer, and fulfillment details within each ticket
- Manage tasks using customizable boards and workflow stages
- Organize and filter tickets using tags and priority levels
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  MX |  StoreOps |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | MX | StoreOps |
|---|---|---|
| App Store rating | 4.5 ★ | 5.0 ★(ahead) |
| App Store reviews | 11(ahead) | 1 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
MX and StoreOps: common questions
- Is MX or StoreOps cheaper?
- Only StoreOps lists a free plan. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, MX or StoreOps?
- On the Shopify App Store: MX 4.5 from 11 reviews and StoreOps 5.0 from 1 reviews.
- What features does each app list that the other doesn’t?
- MX lists 5 the others don’t mention, such as Auto-assign, Auto-reply, Contact form, Customer notifications. StoreOps lists 6 the others don’t mention, such as APIs, Conditional logic, Custom triggers, Customer tags. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 27, 2026 for MX, Sep 23, 2026 for StoreOps; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 27, 2026 for MX, Sep 23, 2026 for StoreOps. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.