MX: Helpdesk & Live Chat vs Sidr Zendesk and Gmail Macros
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 27, 2026 for MX, Feb 19, 2026 for Sidr Zendesk and Gmail Macros.
The short answer
- On the Shopify App Store: MX 4.5 from 11 reviews and Sidr Zendesk and Gmail Macros 4.5 from 2 reviews.
- MX lists 8 features Sidr Zendesk and Gmail Macros’s listing doesn’t mention, including Auto-assign, Auto-reply, Contact form.
Head to head
Use placeholders in your Zendesk and Gmail help desk messages
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureCentralize all customer support in one inbox. Manage emails, live chat and Facebook, messages together, and turn them into trackable helpdesk tickets. Capture Shopify order info upfront and view order number, date, and total directly in tickets. Save time with AI-powered reply suggestions and ready-made templates. Stay organized with dashboards.
Automatically fill in your macro messages and responses to customers on your help desk software with Shopify variables like item names and order numbers. When using a help desk like Zendesk, you will often respond with references to details in the customer's Shopify order.
- See every inquiry in one unified inbox so nothing gets missed.
- Keep work organized by creating custom ticket statuses and workflow rules.
- View past messages on each ticket to resolve issues in a single reply.
- Shopify placeholders: You get a list of powerful placeholders from Shopify
- Preview responses: Preview your responses in the Zendesk and Gmail side app.
- Seamlessly integrate: Integrates with Zendesk and Gmail.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  MX |  Sidr Zendesk and Gmail Macros |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | MX | Sidr Zendesk and Gmail Macros |
|---|---|---|
| App Store rating | 4.5 ★ | 4.5 ★ |
| App Store reviews | 11(ahead) | 2 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | MX | Sidr Zendesk and Gmail Macros |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | No monthly plan listed | No monthly plan listed |
| Longest free trial | Not listed | Not listed |
| Plans listed | Not published | Not published |
Listing
| Measure | MX | Sidr Zendesk and Gmail Macros |
|---|---|---|
| Shopify category rank | #75 | Not enough data |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | Yes | No |
| Launched | Oct 15, 2025 | Dec 31, 2020 |
| Languages | 1 | 1 |
| Developer | Mirasvit Ecommerce Solutions | Sidr |
FAQ
MX and Sidr Zendesk and Gmail Macros: common questions
- Which has better reviews, MX or Sidr Zendesk and Gmail Macros?
- On the Shopify App Store: MX 4.5 from 11 reviews and Sidr Zendesk and Gmail Macros 4.5 from 2 reviews.
- What features does each app list that the other doesn’t?
- MX lists 8 the others don’t mention, such as Auto-assign, Auto-reply, Contact form, Customer notifications. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 27, 2026 for MX, Feb 19, 2026 for Sidr Zendesk and Gmail Macros; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 27, 2026 for MX, Feb 19, 2026 for Sidr Zendesk and Gmail Macros. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.