MX: Helpdesk & Live Chat vs RepairTracker: Repair Tickets
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 27, 2026 for MX, Oct 29, 2026 for RepairTracker.
The short answer
- On the Shopify App Store: MX 4.5 from 11 reviews and RepairTracker 5.0 from 3 reviews.
- Only RepairTracker lists a free plan.
- RepairTracker lists 5 features MX’s listing doesn’t mention, including Analytics, Multi-language, Reports.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · Automatic customer status emails
- · Custom statuses and workflow
- · Printable repair orders
- · Repair photos, parts, and labor
- · Status lookup on your storefront
- · Technician assignment and workload
Pro
- · Draft order invoices
- · Estimates customers approve online
- · Everything in Free + unlimited tickets
- · Online repair request form
- · POS intake, deposits, and payments
- · Parts linked to your Shopify products
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureCentralize all customer support in one inbox. Manage emails, live chat and Facebook, messages together, and turn them into trackable helpdesk tickets. Capture Shopify order info upfront and view order number, date, and total directly in tickets. Save time with AI-powered reply suggestions and ready-made templates. Stay organized with dashboards.
Stop tracking repairs on paper and spreadsheets. RepairTracker puts every job in your Shopify admin: check items in at the counter, at your POS, or through a form on your store. Customers approve estimates online, get email updates, and check status on your own site. Technicians sign in with a PIN at the bench.
- See every inquiry in one unified inbox so nothing gets missed.
- Keep work organized by creating custom ticket statuses and workflow rules.
- View past messages on each ticket to resolve issues in a single reply.
- Customer-facing portal for status lookup and new repair submissions.
- Configurable status workflow with customer emails on every stage.
- Parts tracking that optionally syncs stock levels with Shopify inventory.
- Attach intake and post-repair photos to document every repair.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  MX |  RepairTracker |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | MX | RepairTracker |
|---|---|---|
| App Store rating | 4.5 ★ | 5.0 ★(ahead) |
| App Store reviews | 11(ahead) | 3 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | MX | RepairTracker |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | No monthly plan listed | $29/month |
| Longest free trial | Not listed | 12 days |
| Plans listed | Not published | 2 |
Listing
| Measure | MX | RepairTracker |
|---|---|---|
| Shopify category rank | #75 | #24 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | Yes | No |
| Launched | Oct 15, 2025 | May 20, 2026 |
| Languages | 1 | 8 |
| Developer | Mirasvit Ecommerce Solutions | Takame Studio, LLC |
FAQ
MX and RepairTracker: common questions
- Is MX or RepairTracker cheaper?
- Only RepairTracker lists a free plan. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, MX or RepairTracker?
- On the Shopify App Store: MX 4.5 from 11 reviews and RepairTracker 5.0 from 3 reviews.
- What features does each app list that the other doesn’t?
- MX lists 3 the others don’t mention, such as Auto-assign, Auto-reply, Escalation. RepairTracker lists 5 the others don’t mention, such as Analytics, Multi-language, Reports, Response templates. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 27, 2026 for MX, Oct 29, 2026 for RepairTracker; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 27, 2026 for MX, Oct 29, 2026 for RepairTracker. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.