MX: Helpdesk & Live Chat vs Remora
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 27, 2026 for MX, Oct 14, 2026 for Remora.
The short answer
- Only Remora lists a free plan.
- Remora lists 6 features MX’s listing doesn’t mention, including AI responses, AI summaries, Analytics.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 50 AI draft replies
- · AI classification
- · Analytics dashboard
- · CSAT surveys
- · Email integration
- · Shopify integration
Starter
- · 500 AI draft replies
- · Email support
- · Everything in Free
Pro
- · 3000 AI draft replies
- · Everything in Free
- · Priority support
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureCentralize all customer support in one inbox. Manage emails, live chat and Facebook, messages together, and turn them into trackable helpdesk tickets. Capture Shopify order info upfront and view order number, date, and total directly in tickets. Save time with AI-powered reply suggestions and ready-made templates. Stay organized with dashboards.
Remora brings your Shopify data into every support conversation. Agents see order history, tracking info, and customer details alongside each ticket. AI classifies incoming tickets and drafts replies for agent review. Nothing sends without approval. Process refunds, cancellations, and discount codes from the inbox.
- See every inquiry in one unified inbox so nothing gets missed.
- Keep work organized by creating custom ticket statuses and workflow rules.
- View past messages on each ticket to resolve issues in a single reply.
- Unified inbox with full Shopify order, customer, and tracking context
- AI ticket classification and draft replies with human-in-the-loop approval
- Process refunds, cancellations, and discounts without leaving the inbox
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  MX |  Remora |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | MX | Remora |
|---|---|---|
| App Store rating | 4.5 ★ | Not published |
| App Store reviews | 11 | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
MX and Remora: common questions
- Is MX or Remora cheaper?
- Only Remora lists a free plan. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- MX lists 3 the others don’t mention, such as Auto-assign, Customer notifications, Rule-based triggers. Remora lists 6 the others don’t mention, such as AI responses, AI summaries, Analytics, Feedback surveys. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 27, 2026 for MX, Oct 14, 2026 for Remora; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 27, 2026 for MX, Oct 14, 2026 for Remora. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.