MX: Helpdesk & Live Chat vs Recete to save your customers
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 27, 2026 for MX, Oct 13, 2026 for Recete to save your customers.
The short answer
- MX lists 7 features Recete to save your customers’s listing doesn’t mention, including Auto-assign, Contact form, Customer notifications.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Starter
- · $0.18 per extra conversation
- · 150 WhatsApp conversations/month
- · Automated order follow-up messages
- · Basic analytics dashboard
- · Post-purchase WhatsApp bot
- · Shared WhatsApp number
Growth
- · $0.12 per extra conversation
- · 1,000 WhatsApp conversations/month
- · AI Vision – analyze product photos
- · Basic analytics dashboard
- · Everything in Starter
- · Post-purchase WhatsApp bot
Pro
- · $0.08 per extra conversation
- · 3,000 WhatsApp conversations/month
- · AI Vision – analyze product photos
- · Advanced analytics dashboard
- · Dedicated custom WhatsApp number
- · Everything in Growth
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureCentralize all customer support in one inbox. Manage emails, live chat and Facebook, messages together, and turn them into trackable helpdesk tickets. Capture Shopify order info upfront and view order number, date, and total directly in tickets. Save time with AI-powered reply suggestions and ready-made templates. Stay organized with dashboards.
Recete gives merchants an embedded workspace for post-purchase operations, including customer conversations, product guidance, and return-risk workflows. Merchants can review conversations, manage product instructions, monitor customer and order signals, and configure messaging behavior from a single admin experience.
- See every inquiry in one unified inbox so nothing gets missed.
- Keep work organized by creating custom ticket statuses and workflow rules.
- View past messages on each ticket to resolve issues in a single reply.
- Manage post-purchase customer conversations in one embedded workspace
- Maintain product instructions and guidance for customer support flows
- Track customer, order, and conversation signals that affect returns
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  MX |  Recete to save your customers |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | MX | Recete to save your customers |
|---|---|---|
| App Store rating | 4.5 ★ | Not published |
| App Store reviews | 11 | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | MX | Recete to save your customers |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | No monthly plan listed | $29/month |
| Longest free trial | Not listed | 10 days |
| Plans listed | Not published | 3 |
Listing
| Measure | MX | Recete to save your customers |
|---|---|---|
| Shopify category rank | #75 | #210 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | Yes | No |
| Launched | Oct 15, 2025 | May 20, 2026 |
| Languages | 1 | 1 |
| Developer | Mirasvit Ecommerce Solutions | Recete Ltd |
FAQ
MX and Recete to save your customers: common questions
- What features does each app list that the other doesn’t?
- MX lists 7 the others don’t mention, such as Auto-assign, Contact form, Customer notifications, Email. Recete to save your customers lists 3 the others don’t mention, such as AI responses, Live chat, Response templates. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 27, 2026 for MX, Oct 13, 2026 for Recete to save your customers; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 27, 2026 for MX, Oct 13, 2026 for Recete to save your customers. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.