MX: Helpdesk & Live Chat vs Re:lation（リレーション）
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 27, 2026 for MX, Feb 19, 2026 for Re:lation（リレーション）.
The short answer
- MX lists 8 features Re:lation（リレーション）’s listing doesn’t mention, including Auto-assign, Auto-reply, Contact form.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureCentralize all customer support in one inbox. Manage emails, live chat and Facebook, messages together, and turn them into trackable helpdesk tickets. Capture Shopify order info upfront and view order number, date, and total directly in tickets. Save time with AI-powered reply suggestions and ready-made templates. Stay organized with dashboards.
『Re:lation（リレーション）』は、複数の問い合わせ窓口を一元管理し、チームで共有できる顧客対応クラウドです。 メール、電話、チャット、SNS、LINE、Twitterなど、多様化するビジネスコミュニケーションを一つの画面で管理し、同じ操作で対応できるため、マルチチャネルの一元管理が可能となります。 さらに、二重返信防止、未対応案件が一目瞭然のステータス管理、承認機能といった、複数人での問い合わせ対応で生じる課題が解決できる機能を備えています。テレワークなどの多様な働き方に対応しながら、対応ミスや漏れの防止、業務効率化・可視化・人材教育を実現させます。
- See every inquiry in one unified inbox so nothing gets missed.
- Keep work organized by creating custom ticket statuses and workflow rules.
- View past messages on each ticket to resolve issues in a single reply.
- 問い合わせ管理ツール「Re:lation」
- メールなどの問い合わせをチームで一元管理し、二重返信や対応漏れもゼロにできます
- 問い合わせ窓口をチームで見える化
- メール、電話、チャット、ECモール、LINE、Twitter、SMSなどからの問い合わせを一画面でチームで一元管理
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  MX |  Re:lation（リレーション） |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | MX | Re:lation（リレーション） |
|---|---|---|
| App Store rating | 4.5 ★ | Not published |
| App Store reviews | 11 | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | MX | Re:lation（リレーション） |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | No monthly plan listed | No monthly plan listed |
| Longest free trial | Not listed | Not listed |
| Plans listed | Not published | Not published |
Listing
| Measure | MX | Re:lation（リレーション） |
|---|---|---|
| Shopify category rank | #75 | #100 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | Yes | No |
| Launched | Oct 15, 2025 | Feb 17, 2023 |
| Languages | 1 | 1 |
| Developer | Mirasvit Ecommerce Solutions | INGAGE Inc. |
FAQ
MX and Re:lation（リレーション）: common questions
- What features does each app list that the other doesn’t?
- MX lists 8 the others don’t mention, such as Auto-assign, Auto-reply, Contact form, Customer notifications. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 27, 2026 for MX, Feb 19, 2026 for Re:lation（リレーション）; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 27, 2026 for MX, Feb 19, 2026 for Re:lation（リレーション）. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.