MX: Helpdesk & Live Chat vs Mintry AI Support & Disputes
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 27, 2026 for MX, Oct 14, 2026 for Mintry AI Support & Disputes.
The short answer
- Mintry AI Support & Disputes lists 8 features MX’s listing doesn’t mention, including AI responses, Multi-language, Multi-store.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Starter
- · AI reply suggestions
- · Order and tracking context
- · PayPal evidence preparation
Pro
- · Auto-Pilot with approval
- · Shopify Payments Early Access
- · Smart refund suggestions
Business
- · Airwallex dispute evidence
- · Team activity and advanced rules
- · Up to 3 stores
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureCentralize all customer support in one inbox. Manage emails, live chat and Facebook, messages together, and turn them into trackable helpdesk tickets. Capture Shopify order info upfront and view order number, date, and total directly in tickets. Save time with AI-powered reply suggestions and ready-made templates. Stay organized with dashboards.
Mintry connects to your store and turns customer support into one AI-assisted inbox. It helps draft replies with order and tracking context, review refund requests, and prepare dispute evidence for PayPal and Shopify Payments. Use approval-based workflows, team access, and multi-store support on higher plans.
- See every inquiry in one unified inbox so nothing gets missed.
- Keep work organized by creating custom ticket statuses and workflow rules.
- View past messages on each ticket to resolve issues in a single reply.
- AI replies that learn your writing style from every email you send
- Shopify orders, tracking numbers, and delivery status in every thread
- Smart partial refunds and store credit to reduce returns
- PayPal and Shopify and Airwallex dispute management with auto-generated evidence
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  MX |  Mintry AI Support & Disputes |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | MX | Mintry AI Support & Disputes |
|---|---|---|
| App Store rating | 4.5 ★ | Not published |
| App Store reviews | 11 | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | MX | Mintry AI Support & Disputes |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | No monthly plan listed | $29/month |
| Longest free trial | Not listed | 14 days |
| Plans listed | Not published | 3 |
Listing
| Measure | MX | Mintry AI Support & Disputes |
|---|---|---|
| Shopify category rank | #75 | Not enough data |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | Yes | No |
| Launched | Oct 15, 2025 | Jun 9, 2026 |
| Languages | 1 | 2 |
| Developer | Mirasvit Ecommerce Solutions | STARTUPUNIVERSE LIMITED |
FAQ
MX and Mintry AI Support & Disputes: common questions
- What features does each app list that the other doesn’t?
- MX lists 4 the others don’t mention, such as Contact form, Customer notifications, Escalation, Rule-based triggers. Mintry AI Support & Disputes lists 8 the others don’t mention, such as AI responses, Multi-language, Multi-store, Order tracking. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 27, 2026 for MX, Oct 14, 2026 for Mintry AI Support & Disputes; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 27, 2026 for MX, Oct 14, 2026 for Mintry AI Support & Disputes. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.