MX: Helpdesk & Live Chat vs Keeping ‑ Helpdesk for Gmail
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 27, 2026 for MX, Oct 13, 2026 for Keeping.
The short answer
- On the Shopify App Store: MX 4.5 from 11 reviews and Keeping 5.0 from 1 reviews.
- Keeping lists 6 features MX’s listing doesn’t mention, including Analytics, Feedback surveys, Multi-store.
Head to head
The customer support helpdesk that integrates with Gmail
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Plus
- · 2 Workflows
- · 3 Support Agents Included
- · 5 Shared Mailboxes
- · No Branding
- · Unlimited support tickets
Unlimited
- · 3 Support Agents Included
- · No Branding
- · Unlimited Shared Mailboxes
- · Unlimited Workflows
- · Unlimited support tickets
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureCentralize all customer support in one inbox. Manage emails, live chat and Facebook, messages together, and turn them into trackable helpdesk tickets. Capture Shopify order info upfront and view order number, date, and total directly in tickets. Save time with AI-powered reply suggestions and ready-made templates. Stay organized with dashboards.
Keeping turns your team's Gmail into a fully featured help desk. Manage your customer support email from right inside your Gmail. It’s the ideal solution for eCommerce teams of all sizes to deliver better customer support without having to use an external help desk. When a support request arrives in your shared inbox, Keeping converts it into a support ticket and syncs it with your entire team.
- See every inquiry in one unified inbox so nothing gets missed.
- Keep work organized by creating custom ticket statuses and workflow rules.
- View past messages on each ticket to resolve issues in a single reply.
- See your customer's order information right inside Gmail.
- Sync your support account to your personal or work Gmail.
- Advanced reports measure response time, ticket volume, and agent performance.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  MX |  Keeping |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | MX | Keeping |
|---|---|---|
| App Store rating | 4.5 ★ | 5.0 ★(ahead) |
| App Store reviews | 11(ahead) | 1 |
| New reviews, 28 days | Not enough data | 0 |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
MX and Keeping: common questions
- Which has better reviews, MX or Keeping?
- On the Shopify App Store: MX 4.5 from 11 reviews and Keeping 5.0 from 1 reviews.
- What features does each app list that the other doesn’t?
- MX lists 4 the others don’t mention, such as Contact form, Customer notifications, Email, Escalation. Keeping lists 6 the others don’t mention, such as Analytics, Feedback surveys, Multi-store, Response templates. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 27, 2026 for MX, Oct 13, 2026 for Keeping; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 27, 2026 for MX, Oct 13, 2026 for Keeping. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.