MX: Helpdesk & Live Chat vs InboxServe
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 27, 2026 for MX, Oct 14, 2026 for InboxServe.
The short answer
- On the Shopify App Store: MX 4.5 from 11 reviews and InboxServe 5.0 from 3 reviews.
- InboxServe lists 12 features MX’s listing doesn’t mention, including AI responses, AI summaries, Chatbot.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Starter
- · 2 seats · 500 conversations/mo
- · 500 AI credits included monthly
- · AI drafts your reply in one click
- · Built-in knowledge base
- · Live Shopify order & customer sync
- · Live in minutes — zero code
Professional
- · 5 seats · 3 stores · 3K AI credits
- · AI auto-tags & routes every ticket
- · Advanced analytics & 1-click export
- · Everything in Starter, plus:
- · Sentiment & intent on autopilot
- · Shipping-risk alerts before refunds
Business
- · 10 seats · 10 stores · 7.5K credits
- · AI answers grounded in your KB
- · AI chatbot & live chat widget
- · AI discovers winning workflows
- · Branded customer support portal
- · Everything in Pro, plus:
Enterprise
- · 100,000 emails per month
- · Dedicated support
- · Everything in Business, plus:
- · Multi-brand command center
- · Unlimited seats, stores & convos
- · Volume discounts on AI credits
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureCentralize all customer support in one inbox. Manage emails, live chat and Facebook, messages together, and turn them into trackable helpdesk tickets. Capture Shopify order info upfront and view order number, date, and total directly in tickets. Save time with AI-powered reply suggestions and ready-made templates. Stay organized with dashboards.
Inboxserve helps Shopify merchants run support with AI-first workflows. The app automates intake, structures requests, and connects support with store context. This reduces repetitive work, improves response efficiency, and helps teams scale support through a more organized and branded customer experience.
- See every inquiry in one unified inbox so nothing gets missed.
- Keep work organized by creating custom ticket statuses and workflow rules.
- View past messages on each ticket to resolve issues in a single reply.
- Shipping risk and chargeback alerts
- Full customer profiles with order history and spend
- Let customers contact your store through a branded support portal
- Automated refunds and order alerts.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  MX |  InboxServe |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | MX | InboxServe |
|---|---|---|
| App Store rating | 4.5 ★ | 5.0 ★(ahead) |
| App Store reviews | 11(ahead) | 3 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | MX | InboxServe |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | No monthly plan listed | $50/month |
| Longest free trial | Not listed | 7 days |
| Plans listed | Not published | 4 |
Listing
| Measure | MX | InboxServe |
|---|---|---|
| Shopify category rank | #75 | #55 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | Yes | No |
| Launched | Oct 15, 2025 | May 22, 2026 |
| Languages | 1 | 1 |
| Developer | Mirasvit Ecommerce Solutions | InboxServe |
FAQ
MX and InboxServe: common questions
- Which has better reviews, MX or InboxServe?
- On the Shopify App Store: MX 4.5 from 11 reviews and InboxServe 5.0 from 3 reviews.
- What features does each app list that the other doesn’t?
- MX lists 1 the others don’t mention, such as Contact form. InboxServe lists 12 the others don’t mention, such as AI responses, AI summaries, Chatbot, FAQs. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 27, 2026 for MX, Oct 14, 2026 for InboxServe; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 27, 2026 for MX, Oct 14, 2026 for InboxServe. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.