HelpDesk.com AI Ticketing vs StoreOps | Store Management
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for HelpDesk.com AI Ticketing, Sep 23, 2026 for StoreOps.
The short answer
- On the Shopify App Store: HelpDesk.com AI Ticketing 1.0 from 3 reviews and StoreOps 5.0 from 1 reviews.
- Only StoreOps lists a free plan. Paid plans start at $34/month for HelpDesk.com AI Ticketing and $14.99/month for StoreOps.
- HelpDesk.com AI Ticketing lists 30 features StoreOps’s listing doesn’t mention, including AI responses, AI summaries, Analytics.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Team
- · 5 forwarding addresses
- · 5 reply addresses
- · 5 teams
- · One custom domain
- · Paid users with admin or agent roles
- · Unlimited free viewers
Business
- · 100 custom domains
- · 100 forwarding addresses
- · 100 reply addresses
- · 100 teams
- · Paid users with admin or agent roles
- · Unlimited free viewers
Standard
- · Up to 5 boards, 1GB storage, priority or
Premium
- · Unlimited boards, unlimited storage, adv
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureHelpDesk.com centralizes all emails, website forms, chats, and more into one secure inbox, maximizing support excellence. Automations and AI allow for rapid, multichannel responses so no one is left waiting. HelpDesk.com integrates easily with your preferred apps, fitting right into existing processes. Advanced teamwork features improve work organization and influence response times.
This app converts Shopify orders into tickets to help merchants manage operations more efficiently. Teams can organize tasks using boards, track progress, and handle order-related issues without switching tools. Automated workflows create and prioritize tickets based on order conditions, reducing manual work and improving internal coordination.
- Use solid collaboration HelpDesk features to solve client cases together.
- Automate ticket resolution with custom HelpDesk rules and macros to save time.
- Use HelpDesk AI to sum up any lengthy ticket and refine texts to fit you.
- Customize your message layout to respond professionally and stay consistent.
- View order, customer, and fulfillment details within each ticket
- Manage tasks using customizable boards and workflow stages
- Organize and filter tickets using tags and priority levels
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  HelpDesk.com AI Ticketing |  StoreOps |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | HelpDesk.com AI Ticketing | StoreOps |
|---|---|---|
| App Store rating | 1.0 ★ | 5.0 ★(ahead) |
| App Store reviews | 3(ahead) | 1 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | HelpDesk.com AI Ticketing | StoreOps |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | $34/month | $14.99/month(ahead) |
| Longest free trial | 14 days | Not listed |
| Plans listed | 2 | 2 |
Listing
| Measure | HelpDesk.com AI Ticketing | StoreOps |
|---|---|---|
| Shopify category rank | #142 | Not enough data |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Jan 6, 2021 | May 7, 2026 |
| Languages | 1 | 1 |
| Developer | Text | Nivera AI |
FAQ
HelpDesk.com AI Ticketing and StoreOps: common questions
- Is HelpDesk.com AI Ticketing or StoreOps cheaper?
- Only StoreOps lists a free plan. Paid plans start at $34/month for HelpDesk.com AI Ticketing and $14.99/month for StoreOps. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, HelpDesk.com AI Ticketing or StoreOps?
- On the Shopify App Store: HelpDesk.com AI Ticketing 1.0 from 3 reviews and StoreOps 5.0 from 1 reviews.
- What features does each app list that the other doesn’t?
- HelpDesk.com AI Ticketing lists 30 the others don’t mention, such as AI responses, AI summaries, Analytics, Auto-assign. StoreOps lists 1 the others don’t mention, such as Order tags. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for HelpDesk.com AI Ticketing, Sep 23, 2026 for StoreOps; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for HelpDesk.com AI Ticketing, Sep 23, 2026 for StoreOps. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.