HelpCenter: AI Helpdesk & Chat vs Ultimate Contact Page
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 3, 2026 for HelpCenter, Oct 13, 2026 for Ultimate Contact Page.
The short answer
- Paid plans start at $40/month for HelpCenter and $9.90/month for Ultimate Contact Page.
- HelpCenter lists 32 features Ultimate Contact Page’s listing doesn’t mention, including Agent analytics, Agent avatar, Business hours.
Head to head
FAQ page, ticketing, Livechat, Chatbot for support, Tabs
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 1 active live chat at a time
- · 1 chatbot
- · 5 FAQ articles
- · Helpdesk: 10 tickets/month
- · Knowledge Base: Up to 10 Articles
- · Limited FAQs (customizable) & templates
Standard
- · AI Generation of FAQ articles
- · All FAQ templates
- · Everything in Free, plus:
- · FAQ translations (up to 5)
- · Helpdesk: 500 tickets/month
- · Knowledge Base: 100 Articles
Advanced
- · Everything in Standard, plus:
- · Helpdesk: 1000 tickets/month
- · Knowledge Base: Unlimited Articles
- · Prioritized support
- · Unlimited FAQ translations
Enterprise
- · Dedicated Account Manager
- · Everything in Advanced, plus:
- · Helpdesk: 2000 tickets/month
Pro plan
- · AI chat assistant with 24/7 support
- · Automatic page creation on install
- · Contact form on customer page
- · Email-verified secure order tracking
- · Full color and branding customization
- · Mobile-responsive customer page
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureDeliver faster customer support with HelpCenter, an AI-powered helpdesk. Manage customer inquiries, connect with shoppers through live chat, generate FAQs with AI, and build a self-service knowledge base. Simplify ticket management, reduce repetitive questions, and help customers find answers faster - all from one easy-to-use platform.
Ultimate Contact Page helps merchants reduce support workload by combining FAQs, order tracking, AI chat, and a Shopify contact form into one page. Customers can find answers, track orders with time-based status rules, and contact the store without leaving the page. The AI assistant learns from your FAQs and follows your instructions to provide consistent responses.
- Create a separate FAQ page, help center, knowledge base, product FAQs w/ ChatGPT
- 25+ templates: for FAQ page, self-service widget, contact form, product tabs
- Omnichannel support: live chat, facebook messenger, help desk, chatbot, widget
- Self-service: add a widget w/ a contact form, order tracking & FAQs on any page
- Customisable order status with time-based rules for clear customer updates
- FAQ management with full control over content, order, and visibility
- AI chat assistant trained on your FAQs and instructions
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  HelpCenter |  Ultimate Contact Page |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | HelpCenter | Ultimate Contact Page |
|---|---|---|
| App Store rating | 4.6 ★ | Not published |
| App Store reviews | 318 | Not published |
| New reviews, 28 days | 2 | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | HelpCenter | Ultimate Contact Page |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | $40/month | $9.90/month(ahead) |
| Longest free trial | 14 days | 3 days |
| Plans listed | 4 | 1 |
Listing
| Measure | HelpCenter | Ultimate Contact Page |
|---|---|---|
| Shopify category rank | #137 | #112 |
| Shopify App Charts | #12 on Pricing moves in Chat | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Dec 8, 2015 | Mar 3, 2026 |
| Languages | 1 | 1 |
| Developer | Shark Byte, Inc | Cambridge International Ecommerce Limited |
FAQ
HelpCenter and Ultimate Contact Page: common questions
- Is HelpCenter or Ultimate Contact Page cheaper?
- Paid plans start at $40/month for HelpCenter and $9.90/month for Ultimate Contact Page. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- HelpCenter lists 32 the others don’t mention, such as Agent analytics, Agent avatar, Business hours, Chat assignment. Ultimate Contact Page lists 7 the others don’t mention, such as AI responses, Auto-reply, Chatbot, Contact form. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 3, 2026 for HelpCenter, Oct 13, 2026 for Ultimate Contact Page; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 3, 2026 for HelpCenter, Oct 13, 2026 for Ultimate Contact Page. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.