HelpBird vs ZYBR: AI Helpdesk & Returns
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 8, 2026 for HelpBird, Oct 16, 2026 for ZYBR.
The short answer
- Only HelpBird lists a free plan.
- HelpBird lists 23 features ZYBR’s listing doesn’t mention, including Agent analytics, Agent avatar, AI chatbots.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 1 agent seat
- · Auto-greeting / welcome message
- · Live chat widget
- · Shared agent inbox
- · Up to 50 conversations / month
Starter
- · Agent inbox + auto-greeting
- · Email support
- · Everything in Free, plus:
- · Unlimited conversations (no monthly cap)
Basic
- · Assignment & internal notes
- · CSAT ratings + email transcripts
- · Custom colors — remove HelpBird branding
- · Everything in Starter, plus:
- · Multiple agent seats
- · Saved replies (macros)
Pro
- · AI auto-reply — answers FAQs, deflects t
- · Conversation tags
- · Everything in Basic, plus:
- · Support analytics (volume, response time
- · Webhooks + JWT auth (Slack / Zapier)
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureHelpBird adds a live chat to your storefront and brings every conversation into one shared inbox, so your team answers shoppers together instead of losing questions in email. The chat takes your store's colors and goes live on every page via your theme's app embed. On Pro, HelpBird AI drafts replies to questions like shipping, returns and sizing, and a built-in help center lets shoppers find answers on their own.
Wo bleibt meine Bestellung? Wie schicke ich etwas zurück? ZYBR beantwortet solche Kundenanfragen mit den echten Bestell-, Versand- und Produktdaten aus deinem Shop und liest Fotos, PDFs und Sprachnachrichten mit. E-Mail, WhatsApp, Instagram und Facebook laufen in einem Helpdesk zusammen. Je Thema bestimmst du, was automatisch rausgeht. Im Retourenportal melden Kunden Retouren selbst an und bekommen ihr DHL-Etikett.
- Live chat on every page of your store, enabled with one click on any theme.
- Shared inbox to assign, note, tag and resolve shopper conversations as a team.
- HelpBird AI drafts and auto-sends replies to common questions.
- Saved replies to answer repeat questions in one tap.
- Automatisierte & individuelle Beantwortung wiederkehrender Kundenanfragen mit KI
- Automatische Kategorisierung & Priorisierung durch intelligentes KI-Ticketsystem
- Smarte Darstellung von Kunden-, Bestell-, Versanddaten uvm. direkt im Ticket
- Auswertungen zu Kundenanfragen, Themenhäufigkeiten und Service-Mustern
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  HelpBird |  ZYBR |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | HelpBird | ZYBR |
|---|---|---|
| App Store rating | Not published | 5.0 ★ |
| App Store reviews | Not published | 10 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
HelpBird and ZYBR: common questions
- Is HelpBird or ZYBR cheaper?
- Only HelpBird lists a free plan. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- HelpBird lists 23 the others don’t mention, such as Agent analytics, Agent avatar, AI chatbots, AI summaries. ZYBR lists 13 the others don’t mention, such as Cross-sell, Discounts, Multi-store, Order tracking. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 8, 2026 for HelpBird, Oct 16, 2026 for ZYBR; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 8, 2026 for HelpBird, Oct 16, 2026 for ZYBR. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.