Helmsly vs Wismo: AI Chatbot & Live Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 14, 2026 for Helmsly, Oct 23, 2026 for Wismo.
The short answer
- Only Wismo lists a free plan. Paid plans start at $29/month for Helmsly and $19.90/month for Wismo.
- Helmsly lists 5 features Wismo’s listing doesn’t mention, including Agent avatar, Business hours, Chat window.
Head to head
Starter
- · 500 conversations / month
- · AI discount codes
- · Auto refunds (with caps)
- · Auto returns + cancellations
- · Email inbox integration
- · Storefront chat widget
Growth
- · 2,000 conversations / month
- · AI discount codes
- · Auto refunds (with caps)
- · Auto returns + cancellations
- · Email inbox integration
- · Storefront chat widget
Scale
- · 10,000 conversations / month
- · AI discount codes
- · Auto refunds (with caps)
- · Auto returns + cancellations
- · Email inbox integration
- · Priority support
Free
- · 50 conversations/month
- · AI insights & analytics
- · AI-powered support
- · Custom FAQs
- · Email support
- · Order tracking
Starter
- · 250 conversations/month
- · AI insights & analytics
- · AI-powered support
- · Custom FAQs
- · Order tracking
- · Priority support
Pro
- · 1,000 conversations/month
- · AI insights & analytics
- · AI-powered support
- · Custom FAQs
- · Order tracking
- · Priority support
Scale
- · 3,000 conversations/month
- · AI insights & analytics
- · AI-powered support
- · Custom FAQs
- · Order tracking
- · Priority support
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureHelmsly is an AI customer-support agent built specifically for Shopify. It reads your products, pages, and policies, then handles WISMO questions, returns, refunds, cancellations, and discount requests across chat and email — with caps you set, so the AI never exceeds the rules you'd give a human teammate.
Wismo adds an AI chat widget to your storefront that answers customer questions automatically. It looks up order status, checks product availability, explains policies, and handles inquiries. When the AI cannot resolve an issue, it creates a support ticket or hands off to live chat. All conversations are saved and analyzed, giving you insights into what customers ask about most.
- Answers "where is my order?" with real-time tracking from Shopify
- Handles refunds, returns, and cancellations — within caps you set
- Creates discount codes within configurable per-action limits
- Ingests products, pages, and policies automatically
- AI chat widget answers customer questions automatically on your storefront
- Looks up order status, product availability, and store policies instantly
- Creates support tickets when issues need human follow-up
- AI insights reveal customer behavior, common topics, and pain points
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Helmsly |  Wismo |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Helmsly | Wismo |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
Helmsly and Wismo: common questions
- Is Helmsly or Wismo cheaper?
- Only Wismo lists a free plan. Paid plans start at $29/month for Helmsly and $19.90/month for Wismo. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Helmsly lists 5 the others don’t mention, such as Agent avatar, Business hours, Chat window, Discounts. Wismo lists 2 the others don’t mention, such as Chat buttons, Product recommendations. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 14, 2026 for Helmsly, Oct 23, 2026 for Wismo; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 14, 2026 for Helmsly, Oct 23, 2026 for Wismo. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.