Helmsly vs ThumbCrowd AI Commerce Support
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 14, 2026.
The short answer
- Only ThumbCrowd AI Commerce Support lists a free plan. Paid plans start at $29/month for Helmsly and $29/month for ThumbCrowd AI Commerce Support.
- Helmsly lists 4 features ThumbCrowd AI Commerce Support’s listing doesn’t mention, including Agent avatar, Chat window, Color and font.
Head to head
Starter
- · 500 conversations / month
- · AI discount codes
- · Auto refunds (with caps)
- · Auto returns + cancellations
- · Email inbox integration
- · Storefront chat widget
Growth
- · 2,000 conversations / month
- · AI discount codes
- · Auto refunds (with caps)
- · Auto returns + cancellations
- · Email inbox integration
- · Storefront chat widget
Scale
- · 10,000 conversations / month
- · AI discount codes
- · Auto refunds (with caps)
- · Auto returns + cancellations
- · Email inbox integration
- · Priority support
Free
Sprout
Grow
Scale
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureHelmsly is an AI customer-support agent built specifically for Shopify. It reads your products, pages, and policies, then handles WISMO questions, returns, refunds, cancellations, and discount requests across chat and email — with caps you set, so the AI never exceeds the rules you'd give a human teammate.
ThumbCrowd connects your Shopify store to an AI assistant that knows your live order data, customers, and inventory. Customers get instant answers about orders, tracking, returns, and refunds — without waiting for an agent. Works on your storefront chat widget and WhatsApp from one shared inbox. Setup takes 3 minutes: install, enable the chat widget in your theme editor, and your AI is live.
- Answers "where is my order?" with real-time tracking from Shopify
- Handles refunds, returns, and cancellations — within caps you set
- Creates discount codes within configurable per-action limits
- Ingests products, pages, and policies automatically
- AI resolves order status, WISMO, and returns instantly
- Live Shopify order data — no guessing, real answers
- Works on storefront chat and WhatsApp from one inbox
- Human agent handoff when AI cannot resolve the issue
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Helmsly |  ThumbCrowd AI Commerce Support |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Helmsly | ThumbCrowd AI Commerce Support |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Helmsly | ThumbCrowd AI Commerce Support |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | $29/month | $29/month |
| Longest free trial | Not listed | 14 days |
| Plans listed | 3 | 4 |
Listing
| Measure | Helmsly | ThumbCrowd AI Commerce Support |
|---|---|---|
| Shopify category rank | #945 | #409(ahead) |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | May 18, 2026 | Aug 4, 2026 |
| Languages | 1 | 1 |
| Developer | Helmsly | ThumbCrowd |
FAQ
Helmsly and ThumbCrowd AI Commerce Support: common questions
- Is Helmsly or ThumbCrowd AI Commerce Support cheaper?
- Only ThumbCrowd AI Commerce Support lists a free plan. Paid plans start at $29/month for Helmsly and $29/month for ThumbCrowd AI Commerce Support. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Helmsly lists 4 the others don’t mention, such as Agent avatar, Chat window, Color and font, Discounts. ThumbCrowd AI Commerce Support lists 2 the others don’t mention, such as Chat buttons, Product recommendations. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 14, 2026; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 14, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.