Helmsly vs Supportify: AI‑powered support
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 14, 2026 for Helmsly, Nov 7, 2026 for Supportify.
The short answer
- Supportify lists 9 features Helmsly’s listing doesn’t mention, including Chat assignment, Chat buttons, Chat flows.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Starter
- · 500 conversations / month
- · AI discount codes
- · Auto refunds (with caps)
- · Auto returns + cancellations
- · Email inbox integration
- · Storefront chat widget
Growth
- · 2,000 conversations / month
- · AI discount codes
- · Auto refunds (with caps)
- · Auto returns + cancellations
- · Email inbox integration
- · Storefront chat widget
Scale
- · 10,000 conversations / month
- · AI discount codes
- · Auto refunds (with caps)
- · Auto returns + cancellations
- · Email inbox integration
- · Priority support
Free plan
- · 50 free AI sessions included
- · Chat via Emails, Messenger and Instagram
- · Connect shipping and return portal
- · Full Shopify order integration
- · Handles orders, returns & refunds
- · Unlimited seats
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureHelmsly is an AI customer-support agent built specifically for Shopify. It reads your products, pages, and policies, then handles WISMO questions, returns, refunds, cancellations, and discount requests across chat and email — with caps you set, so the AI never exceeds the rules you'd give a human teammate.
Instantly deploy AI support agents and AI chatbots that handles your support tickets across chat, email, Instagram and Facebook. Supportify is an AI customer support agent built for Shopify that doesn’t just reply to customers — it actually acts. Your agent can cancel orders, track shipments, create return labels and give your customer instant resolutions — no human needed.
- Answers "where is my order?" with real-time tracking from Shopify
- Handles refunds, returns, and cancellations — within caps you set
- Creates discount codes within configurable per-action limits
- Ingests products, pages, and policies automatically
- Replace expensive support agents and free up time with AI support.
- AI chatbot and support agent that provides instant replies and resolutions.
- Set up in minutes - no coding required. Syncs with Shopify.
- Give your AI agent access to tools: cancel orders, edit, create returns, refunds
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Helmsly |  Supportify |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Helmsly | Supportify |
|---|---|---|
| App Store rating | Not published | 5.0 ★ |
| App Store reviews | Not published | 23 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Helmsly | Supportify |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | $29/month | No monthly plan listed |
| Longest free trial | Not listed | Not listed |
| Plans listed | 3 | 1 |
Listing
| Measure | Helmsly | Supportify |
|---|---|---|
| Shopify category rank | #945 | #53(ahead) |
| Shopify App Charts | Not on this week’s charts | #20 on Rookies in Chat |
| Built for Shopify | No | Yes |
| Launched | May 18, 2026 | Oct 31, 2025 |
| Languages | 1 | 1 |
| Developer | Helmsly | Supportify As |
FAQ
Helmsly and Supportify: common questions
- What features does each app list that the other doesn’t?
- Helmsly lists 1 the others don’t mention, such as Agent avatar. Supportify lists 9 the others don’t mention, such as Chat assignment, Chat buttons, Chat flows, Email chat. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 14, 2026 for Helmsly, Nov 7, 2026 for Supportify; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 14, 2026 for Helmsly, Nov 7, 2026 for Supportify. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.