Helmsly vs Helpy AI Chatbot and Live chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 14, 2026 for Helmsly, Oct 13, 2026 for Helpy AI Chatbot and Live chat.
The short answer
- Only Helpy AI Chatbot and Live chat lists a free plan. Paid plans start at $29/month for Helmsly and $10/month for Helpy AI Chatbot and Live chat.
- Helpy AI Chatbot and Live chat lists 13 features Helmsly’s listing doesn’t mention, including Agent analytics, Behavior tracking, Cart recovery.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Starter
- · 500 conversations / month
- · AI discount codes
- · Auto refunds (with caps)
- · Auto returns + cancellations
- · Email inbox integration
- · Storefront chat widget
Growth
- · 2,000 conversations / month
- · AI discount codes
- · Auto refunds (with caps)
- · Auto returns + cancellations
- · Email inbox integration
- · Storefront chat widget
Scale
- · 10,000 conversations / month
- · AI discount codes
- · Auto refunds (with caps)
- · Auto returns + cancellations
- · Email inbox integration
- · Priority support
Free
- · 100 messages
- · 24/7 AI chat support
- · Reads 50 products from Shopify
Basic
- · 1000 messages
- · All Free features
- · All Products AI learning
- · Customizable AI replies
- · Live Chat
- · Product pricing + variant answers
Pro
- · 2000 messages
- · Advanced analytics
- · All Basic features
- · Collect Emails
- · Multi-chat handling
Gold
- · Agent Sell Products
- · All Pro features
- · Full customization & support
- · Unlimited messages
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureHelmsly is an AI customer-support agent built specifically for Shopify. It reads your products, pages, and policies, then handles WISMO questions, returns, refunds, cancellations, and discount requests across chat and email — with caps you set, so the AI never exceeds the rules you'd give a human teammate.
Helpy AI is a smart chatbot and live chat app that provides 24/7 support in 7,000+ languages. It automatically answers customer questions, offers live support, reads your product catalog for accurate info, recommends products with AI, sends auto messages to page visitors, reminds customers about abandoned carts, and automates your support.
- Answers "where is my order?" with real-time tracking from Shopify
- Handles refunds, returns, and cancellations — within caps you set
- Creates discount codes within configurable per-action limits
- Ingests products, pages, and policies automatically
- 24/7 AI chat answers customer questions instantly in 7,000+ languages
- Sell More Effortlessly – Let AI guide customers and turn chats into sales
- Reads product catalog to provide accurate info
- AI Cart Reminder – Auto messages customers who forget to complete orders
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Helmsly |  Helpy AI Chatbot and Live chat |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Helmsly | Helpy AI Chatbot and Live chat |
|---|---|---|
| App Store rating | Not published | 5.0 ★ |
| App Store reviews | Not published | 2 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Helmsly | Helpy AI Chatbot and Live chat |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | $29/month | $10/month(ahead) |
| Longest free trial | Not listed | Not listed |
| Plans listed | 3 | 4 |
Listing
| Measure | Helmsly | Helpy AI Chatbot and Live chat |
|---|---|---|
| Shopify category rank | #945 | #428(ahead) |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | May 18, 2026 | Oct 27, 2025 |
| Languages | 1 | 1 |
| Developer | Helmsly | Ailuma LLC |
FAQ
Helmsly and Helpy AI Chatbot and Live chat: common questions
- Is Helmsly or Helpy AI Chatbot and Live chat cheaper?
- Only Helpy AI Chatbot and Live chat lists a free plan. Paid plans start at $29/month for Helmsly and $10/month for Helpy AI Chatbot and Live chat. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Helmsly lists 2 the others don’t mention, such as Agent avatar, Business hours. Helpy AI Chatbot and Live chat lists 13 the others don’t mention, such as Agent analytics, Behavior tracking, Cart recovery, Chat buttons. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 14, 2026 for Helmsly, Oct 13, 2026 for Helpy AI Chatbot and Live chat; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 14, 2026 for Helmsly, Oct 13, 2026 for Helpy AI Chatbot and Live chat. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.